Table availability updates to waiting customers

Purpose

1.1. Automate real-time notifications to waiting customers when tables are available at Kalle Pache restaurants.
1.2. Automates the waitlist management, reducing manual staff intervention and improving customer experience.
1.3. Automator coordinates between reservation systems, point-of-sale, and communication channels for seamless operations.
1.4. Automation minimizes waiting time perception, drives repeat visits, and ensures efficient customer engagement.
1.5. The automated system captures customer contact details, alerts them as soon as table statuses change, and tracks response.
1.6. Automates data collection for analysis on wait times, popular slots, and recurring customers.

Trigger Conditions

2.1. New table becomes available at any Kalle Pache restaurant branch.
2.2. Customer joins the digital or physical waitlist and opts in for availability alerts.
2.3. Cancelled reservations or early departures triggering a free slot.
2.4. System status update from POS or table-management software.
2.5. Automated hourly or custom-interval batch updates during peak hours.

Platform Variants

3.1. Twilio
• Feature/Setting: SMS API; configure trigger-based messaging to customer numbers on table availability.
3.2. SendGrid
• Feature/Setting: Transactional email API; automate templated email alerts to waiting list customers.
3.3. WhatsApp Business API
• Feature/Setting: Automated message dispatch for rapid, personalized notifications.
3.4. Pusher
• Feature/Setting: Push Notifications API; automate app alerts for users with the restaurant app.
3.5. Firebase Cloud Messaging
• Feature/Setting: Mobile push automation on Android/iOS when table status updates.
3.6. Slack
• Feature/Setting: Slack bot integration posts private or channel messages to VIP customers or staff.
3.7. Microsoft Teams
• Feature/Setting: Automated Teams messages or chatbot notification to customer service teams.
3.8. Zapier
• Feature/Setting: Multi-platform automator; link reservation system triggers to chosen communication channels.
3.9. Mailgun
• Feature/Setting: Automated transactional email dispatch with branding customization.
3.10. MessageBird
• Feature/Setting: Multi-channel automation (SMS, WhatsApp, Voice) for global customer alerting.
3.11. Telegram Bots
• Feature/Setting: Telegram Bot API automates waitlist notifications direct to app users.
3.12. Facebook Messenger Platform
• Feature/Setting: Automation of instant messages with reservation and table status.
3.13. Line Messaging API
• Feature/Setting: Auto-alerts on table openings for customers in East Asia.
3.14. Plivo
• Feature/Setting: Automated SMS/voice alert API for diverse region support.
3.15. Viber Business API
• Feature/Setting: Automated customer notification on Viber for specific international markets.
3.16. HubSpot
• Feature/Setting: Workflows automating customer follow-up and feedback requests post-dining.
3.17. Salesforce
• Feature/Setting: Customer 360 automation flows for status updates, engagement tracking, and satisfaction surveying.
3.18. ActiveCampaign
• Feature/Setting: Automated email/SMS marketing sequence triggered by table status updates.
3.19. Google Chat
• Feature/Setting: Google Chat bot automation for internal staff or waitlist group notifications.
3.20. Intercom
• Feature/Setting: In-app chatbot or automated in-browser push once a slot is freed.

Benefits

4.1. Automates communication, reducing staff workload and errors in messaging.
4.2. Automating notifications keeps customers informed, boosting satisfaction and revisitation rates.
4.3. Automated tracking and reporting of waitlist patterns aid strategic staffing and marketing.
4.4. Automator integrates with existing POS and CRM for full cycle automation and data enrichment.
4.5. Automation drives faster table turnover, revenue optimization, and streamlined guest flow.