Machine Monitoring and MaintenancePurpose
1.2. Automate escalations to supervisors or technical teams upon recurrent incidents, minimizing downtime.
1.3. Ensure automating of maintenance alerts for improved SLA adherence and reduced manual monitoring needs.
1.4. Enable automatedly informing stakeholders and vendors for swift resolution of kiosk errors.
1.5. Centralize automation of fault records to aid long-term machine monitoring and automated analytics.
Trigger Conditions
2.2. Automation detecting failure of previous lower-level alerts to initiate action or resolution.
2.3. Automated assessment of the severity or business impact of repeated faults exceeding a defined threshold.
Platform Variants
• Feature/Setting: Use the "Send Message" API to automate SMS escalation to maintenance leads; configure recipient number and standardized escalation text.
3.2. SendGrid
• Feature/Setting: Automate email alerts using the "Mail Send" API; set sender, recipients, and email template for kiosk fault notifications.
3.3. Zendesk
• Feature/Setting: Automate ticket creation with the "Tickets API"; set automated subject, tags (e.g., fault ID), and escalation priority.
3.4. ServiceNow
• Feature/Setting: Automate incident record creation via the "Table API"; map fault data fields for advanced escalation policies.
3.5. Microsoft Teams
• Feature/Setting: Use "Incoming Webhook" to automate posting alert messages to a designated maintenance channel.
3.6. Slack
• Feature/Setting: Automate alerts via the "chat.postMessage" API; configure channel and include escalation details.
3.7. PagerDuty
• Feature/Setting: Use "Events API v2" to automate incident generation and escalation policies based on kiosk data.
3.8. Opsgenie
• Feature/Setting: Automate alert creation via "Create Alert" API with automatable routing rules for repeated faults.
3.9. Jira Service Management
• Feature/Setting: Automate ticket creation via REST API; pre-populate escalation templates and priority.
3.10. Freshservice
• Feature/Setting: Automate new ticket with predefined urgency using "Tickets API".
3.11. BMC Helix
• Feature/Setting: Automate incident generation with the "Create Incident" API, escalating as per automator rules.
3.12. VictorOps
• Feature/Setting: Use "REST Endpoint" to automate incident routing and escalation paths.
3.13. Email by Microsoft 365
• Feature/Setting: Automate sending escalation emails leveraging Power Automate and "Send an email (V2)" action.
3.14. Google Chat
• Feature/Setting: Automate alert bots using "Incoming Webhooks" to notify teams of automatable escalation events.
3.15. Asana
• Feature/Setting: Use "Tasks API" to automate assigning high-priority fault tasks to relevant personnel.
3.16. Monday.com
• Feature/Setting: Automate board updates or item creation using "API v2" for repeated fault tracking/escalation.
3.17. Salesforce Service Cloud
• Feature/Setting: Automate case creation or escalation via the "REST API" based on repeated kiosk faults.
3.18. Zapier
• Feature/Setting: Automate multi-step escalation using built-in triggers/filters and conditional logic for kiosk data.
3.19. Webhooks (Generic)
• Feature/Setting: Trigger automations by posting JSON payloads on fault detection; map to any compatible URL for escalation.
3.20. Airtable
• Feature/Setting: Automate escalation status tracking by updating records via "Create Record" or "Update Record" API.
3.21. Trello
• Feature/Setting: Automate card creation or escalation to specific boards/lists using "Cards API".
3.22. HubSpot Service Hub
• Feature/Setting: Automate automated ticket escalation using "Tickets API" and workflow configurations.
Benefits
4.2. Enables end-to-end automated escalation ensuring repeated faults receive fast, documented resolution.
4.3. Automator-driven oversight reduces fault resolution time and boosts machine uptime.
4.4. Automatedly maintains structured escalation logs, supporting compliance and ongoing automatable improvement.
4.5. Enhances business continuity by automating proactive intervention in kiosk failures.