Automated Google review requests post-dining

Purpose

 1.1. Automate the process of sending Google review requests to customers post-dining to increase positive feedback.
 1.2. Automates follow-up communication, collects real-time customer sentiment, and builds brand reputation in the Korean restaurant sector.
 1.3. Reduces manual staff workload by automating personalized outreach for improved customer engagement and continuous business improvement.
 1.4. Initiates automated review collection sequences, integrating seamlessly with reservations or POS systems to target the right diners.
 1.5. Automating reminders ensures every eligible customer receives a review request, boosting total review count and SEO visibility.

Trigger Conditions

 2.1. Completion of a payment or table closure in POS system (e.g., post-dining event).
 2.2. Reservation concluded and marked as attended in reservation management platforms.
 2.3. End of customer visit as tracked by loyalty program check-in.
 2.4. Custom automation triggered by a “thank you” email scheduling in CRM.
 2.5. Automatedly detects relevant event and initiates review request automation.

Platform Variants

 3.1. Twilio SMS
  - Feature: SMS API for automated review texts.
  - Setting: Configure API to send templated Google review links post-event; set automator for post-sale triggers.
 3.2. SendGrid
  - Feature: Automated transactional email API.
  - Setting: Setup DN template for Google review request and dynamic send triggers via webhook.
 3.3. Zapier
  - Feature: Automated app workflow integrations.
  - Setting: Automate sending review requests by linking POS system and Gmail action; trigger on dining event.
 3.4. Mailchimp
  - Feature: Automated email campaign using Customer Journey Builder.
  - Setting: Automate review requests upon segment event ‘dined last 24 hours’.
 3.5. Salesforce
  - Feature: Marketing Cloud Journey automator.
  - Setting: Automatedly trigger personalized review email after opportunity status changes to ‘Closed-Won’.
 3.6. HubSpot
  - Feature: Automated workflows for customer engagement.
  - Setting: Configure post-dining workflow to automate a review email with unique Google review link.
 3.7. ActiveCampaign
  - Feature: Automation builder for post-sale customer journeys.
  - Setting: Start automator sequence for Google review after POS integration event.
 3.8. Klaviyo
  - Feature: Flow automation for dynamic email send.
  - Setting: Automate review request email upon order completion import from POS.
 3.9. Google Sheets
  - Feature: App Script automation or add-on integration.
  - Setting: Automate scripts to send review reminders to collected emails.
 3.10. Shopify Flow
  - Feature: Automated order triggers and notifications.
  - Setting: Post-transaction automator for restaurant offering delivery or takeaway.
 3.11. Square
  - Feature: Automated customer feedback requests via POS CRM.
  - Setting: Enable feedback automator and direct customers to Google reviews.
 3.12. Toast POS
  - Feature: Guest engagement automator.
  - Setting: Automatedly deliver review request SMS/email after ticket is closed.
 3.13. WhatsApp Business API
  - Feature: Automated message templates and automatable triggers.
  - Setting: Configure review request sequence through approved message automation.
 3.14. Intercom
  - Feature: Automated outbound customer messaging post-event.
  - Setting: Set event-based automator to prompt for reviews after dining.
 3.15. Slack
  - Feature: Slackbot and workflow automator.
  - Setting: Internal notification for staff to manually trigger review requests, automating compliance.
 3.16. Typeform
  - Feature: Automated surveys with redirect to Google reviews.
  - Setting: Send automator survey then direct to review after completion.
 3.17. Pipedrive
  - Feature: Automated Smart Docs or workflow automator.
  - Setting: Trigger deal follow-up to automate review request to closed customers.
 3.18. Outlook Power Automate
  - Feature: Email automation through post-event triggers.
  - Setting: Flow to automate review requests after calendar event completion.
 3.19. Constant Contact
  - Feature: Automated email sequences.
  - Setting: Automate review email after event-tagged list update.
 3.20. Freshdesk
  - Feature: Automated ticket closure sequences.
  - Setting: Send automatable review request after feedback ticket marked resolved.

Benefits

 4.1. Automates outreach, saving staff time and reducing errors.
 4.2. Consistently increases review volume, improving local search visibility automatically.
 4.3. Enhanced brand reputation from automating timely and polite review requests.
 4.4. Data-driven insights collected by automated feedback process.
 4.5. Supports continuous improvement by automating sentiment monitoring and follow-up.