Feedback and survey distribution and collection

Purpose

1. Automate labor union feedback and survey distribution, collection, and aggregation across communication channels.

2. Enable mass and targeted automated survey delivery to engage members and gather structured input.

3. Automate reminders and follow-ups for completion rates maximization.

4. Aggregate, process, and visualize survey results for actionable union leadership decisions.

5. Ensure secure, GDPR-compliant, and auditable feedback automation flow for all stakeholders.

Trigger Conditions

1. New survey or feedback campaign created.

2. Scheduled/recurring survey/feedback campaign time reached.

3. Event-driven trigger (e.g., after a negotiation, annual meeting, new initiative, end of training session).

4. Member lifecycle event (e.g., onboarding, milestone date).

Platform Variants

1. Twilio SMS API

• Feature/Setting: Automate mass SMS survey link distribution; configure with webhook on new campaign trigger; sample: `POST /Messages` endpoint with survey URL.
  

2. SendGrid Email API

• Feature/Setting: Automate personalized feedback email campaigns; configure transactional templates; sample: `POST /mail/send` with dynamic fields.
  

3. Mailchimp Campaigns API

• Feature/Setting: Automate batch survey invitations; use automation triggers in journey builder; sample: `POST /automations`.
  

4. Google Forms

• Feature/Setting: Automated form generation and prefilled links; trigger form share with APIs; use `forms.create` and dynamic prefill.
  

5. Typeform API

• Feature/Setting: Automate survey creation and respondent data sync; use `forms` and `responses` endpoints; dynamically provide links.
  

6. Microsoft Teams Graph API

• Feature/Setting: Automated message with survey to union groups/channels; use `/chats/sendActivity`.
  

7. Slack Webhooks

• Feature/Setting: Automated DM or channel posting survey links; configure with `chat.postMessage` webhook.
  

8. WhatsApp Cloud API

• Feature/Setting: Automate WhatsApp survey notifications; use `/messages` endpoint for template-based messages.
  

9. SurveyMonkey API

• Feature/Setting: Automate survey distribution and collect response stats; configure `surveys.send` and `responses.get`.
  

10. HubSpot Workflow Automation

• Feature/Setting: Trigger feedback survey automation post-interaction or meeting via workflow email/SMS action.
  

11. ActiveCampaign Automations

• Feature/Setting: Automatically trigger and send follow-ups for incomplete surveys; configure “Start on tag added” + email/SMS.
  

12. Salesforce Marketing Cloud

• Feature/Setting: Use Journey Builder for automating segmented survey sends and collecting completions.
  

13. Zoho Survey API

• Feature/Setting: Automate survey deployment to list; configure with `sendInvite` endpoint.
  

14. Monday.com Automations

• Feature/Setting: Trigger feedback request on board updates; use “when status changes, send email” automation.
  

15. Airtable Automations

• Feature/Setting: Auto-email feedback form on record creation/update; configure with Airtable’s “Send email” action.
  

16. Pabbly Connect

• Feature/Setting: Multi-channel feedback/survey distribution automation using triggers; connect forms and communication APIs.
  

17. Jotform API

• Feature/Setting: Automate form distribution to email/SMS using `form/{id}/emails` endpoint.
  

18. Trello Automations (“Butler” Power-Up)

• Feature/Setting: Send notification or comment with feedback link upon card movement.
  

19. Intercom

• Feature/Setting: Automate post-interaction feedback survey dispatch using message triggers and campaigns.
  

20. Telegram Bot API

• Feature/Setting: Automate chat surveys to members/groups using `/sendMessage`, `/sendPoll` endpoints.
  

21. Discord Webhook

• Feature/Setting: Automate posting of feedback or survey links in union Discord servers’ channels.
  

22. Qualtrics API

• Feature/Setting: Automate survey flow, contact list generation, and result pull by configuring trigger and `responseImports`.
  

Benefits

1. Automatedly maximizes response rates and member reach.

2. Automates personalized, segmented, and timely communications.

3. Ensures GDPR/CCPA compliance in survey automation.

4. Reduces manual labor in feedback campaign management.

5. Automates data aggregation for rapid decision support.

6. Delivers auditable, centralized survey process for labor unions.

7. Enhances real-time engagement automation and analytics.