Guest Experience & CommunicationPurpose
1. Automate the collection, processing, and actionable execution on guest feedback for rapid adjustments to Latin American restaurant menu items.
2. Automates identification of trending guest opinions via multiple channels, triggering automated menu modifications, kitchen updates, and front-of-house notifications.
3. Automatedly ensures guest sentiments directly influence active menu offerings, improving satisfaction and operational agility.
Trigger Conditions
1. Automate trigger when guest submits digital feedback via SMS, email, webform, or third-party review sites.
2. Automator initiates flow with high frequency of recurring positive/negative mentions for a specific dish (predefined threshold).
3. Automatable triggers when a staff member logs direct guest comments via POS or CRM.
4. Automated sync of online review system ratings below a cutoff (e.g., <3/5).
Platform variants
1. Twilio SMS
- Feature/Setting: Webhook for inbound SMS; configure callback URL to automator
- Automates routing of guest feedback via SMS to backend analysis
2. SendGrid Email
- Feature/Setting: Inbound Parse Webhook; set destination to feedback automation endpoint
- Automation extracts feedback from emails automatically
3. Google Forms
- Feature/Setting: Automated Google Sheets sync via API
- Feedback entries are centrally stored, automating feedback analysis
4. Zapier
- Feature/Setting: Webhook trigger; creates multi-platform automations for feedback entry
- Automator integrates feedback from diverse apps
5. Slack
- Feature/Setting: Incoming webhook for feedback channel
- Automating instant notifications to staff
6. Salesforce
- Feature/Setting: Case object automation; triggers menu review flow upon flagged feedback
- Automates escalating actionable insights
7. Jotform
- Feature/Setting: Webhook integration for new survey completions
- Automator sends form responses to menu review pipeline
8. Facebook Pages API
- Feature/Setting: Webhooks for comments/reviews
- Automatedly pulls review data as trigger
9. Google My Business API
- Feature/Setting: Automated review monitoring trigger
- Automates initiation of analysis on each feedback
10. Instagram Graph API
- Feature/Setting: Mentions/comments webhook
- Automator gathers guest sentiments on posts
11. Microsoft Power Automate
- Feature/Setting: Automated flows on data arrival
- Automation routes feedback to critical staff/devices
12. Airtable
- Feature/Setting: API trigger on table update
- Automates aggregation and scoring for items
13. HubSpot CRM
- Feature/Setting: Feedback workflow automation
- Automator updates tickets/data on feedback
14. Zendesk
- Feature/Setting: Trigger via new ticket automation
- Automating escalation for repeated feedback
15. SurveyMonkey
- Feature/Setting: Webhook for survey response
- Automatedly sends insight to menu review process
16. Trello
- Feature/Setting: Card creation via API
- Automates logging and response tracking for menu changes
17. Monday.com
- Feature/Setting: Automation for item updates
- Automator updates project board on feedback analysis
18. Oracle MICROS POS
- Feature/Setting: Event API for guest feedback
- Automates linking POS comments with menu logic
19. Toast POS
- Feature/Setting: Automated feedback integrations
- Automates real-time analysis for dine-in/takeout
20. Notion
- Feature/Setting: API database updates on new feedback
- Automator adds new records for review flows
Benefits
1. Automated response enables faster menu adjustment based on live guest input.
2. Automates detection of negative trends, limiting poor guest experience.
3. Automatedly synchronizes team actions across marketing, kitchen, and service.
4. Automator improves decision-making with real data, minimizing manual oversight.
5. Automates compliance in customer responsiveness, boosting brand loyalty.