Post-event feedback collection automation

Purpose

 1.1. Automate the process of collecting feedback from participants and their guardians following baseball games or events at little league fields.
 1.2. Ensure feedback is gathered consistently, automating distribution across email, SMS, push, chat, or web forms.
 1.3. Centralize responses for analytics, automating reports for organizers and automating alerts if critical negative feedback is detected.
 1.4. Reduce manual follow-up, automate reminders, and guarantee high response rates and actionable insights.
 1.5. Streamline the automatable communication flow post-event with timeliness, reliability, and minimal human intervention.

Trigger Conditions

 2.1. Completion of an event (game finish time reached in scheduling system).
 2.2. Manual marking of event as “ended” by coordinator automates feedback launch.
 2.3. Roster update automates participant list confirmation.
 2.4. Calendar integration (event end detected via Google/Outlook Calendar API).
 2.5. Automatic match of contact details to event participants.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automate SMS dispatch using Twilio Programmable Messaging API; Sample: POST to /Messages with participant numbers and URL to form.
 3.2. SendGrid
  • Feature/Setting: Automate email sends using SendGrid Mail Send API; Configure dynamic email templates for post-event feedback.
 3.3. Mailchimp
  • Feature/Setting: Automate campaign from event-triggered audience segment; Use “Campaigns” with event-based segmentation.
 3.4. Slack
  • Feature/Setting: Automate feedback requests as direct Slack messages via chat.postMessage API; Target user group after event tag detected.
 3.5. Microsoft Teams
  • Feature/Setting: Automatically post queries in Teams via Graph API; Schedule adaptive card feedback collection in appropriate channel.
 3.6. Google Forms
  • Feature/Setting: Automate link generation and assignment; Use Forms API to send pre-filled links to roster emails.
 3.7. Typeform
  • Feature/Setting: Automate personalized invitations via Typeform API and webhook from “event ended”.
 3.8. SurveyMonkey
  • Feature/Setting: Automate survey link email via SurveyMonkey API “contacts.sendSurvey” after the automatable game completion.
 3.9. Jotform
  • Feature/Setting: Automate notification settings for response monitoring and integration with email dispatch tool.
 3.10. Outlook
  • Feature/Setting: Automate calendar-based triggers via Outlook Calendar API and script a feedback invite email upon event end.
 3.11. Zoho Mail
  • Feature/Setting: Automate mail merge using Zoho CRM Events module to launch feedback emails post-match.
 3.12. Salesforce
  • Feature/Setting: Automate follow-ups with Process Builder; Use “Send Email Alerts” or Salesforce Survey triggers.
 3.13. HubSpot
  • Feature/Setting: Automate workflow for “Event End” to “Feedback Email” using HubSpot Workflows and Forms API.
 3.14. Intercom
  • Feature/Setting: Automate post-event bot message or email with satisfaction survey via Intercom Workflows.
 3.15. ActiveCampaign
  • Feature/Setting: Automate CRM-triggered feedback form delivery via automations based on tagged events/contacts.
 3.16. Facebook Messenger
  • Feature/Setting: Automate sending a feedback prompt via Messenger Send API to registered attendee accounts.
 3.17. WhatsApp Business
  • Feature/Setting: Automate feedback template message using WhatsApp Cloud API on event conclusion.
 3.18. Calendly
  • Feature/Setting: Automate sending feedback links via webhook on event completion matching baseball game scheduling.
 3.19. Google Sheets
  • Feature/Setting: Automate appending responses and generating feedback links; Use Sheets API to create/send personalized forms.
 3.20. Airtable
  • Feature/Setting: Automate record update triggers for guests; Use Airtable Automations for follow-up messages.
 3.21. Trello
  • Feature/Setting: Automate post-event feedback card creation with Power-Up and Butler automation linking to feedback URLs.
 3.22. Monday.com
  • Feature/Setting: Automate “Event Completed” status to notify stakeholders and issue feedback links in activity feed.
 3.23. SurveySparrow
  • Feature/Setting: Automate recurring survey campaigns via SurveySparrow API for post-game feedback targeting.

Benefits

 4.1. Automates repetitive tasks, saving administrative hours and increasing accuracy.
 4.2. Automates timely follow-ups for higher response rates and actionable event improvement.
 4.3. Enables automated alerts in case of poor feedback so rapid intervention is possible.
 4.4. Centralizes and automates data collection, simplifying analytics and reporting.
 4.5. Strengthens relationship with families by automating personalized, prompt communication.
 4.6. Reduces forgetfulness or delay, ensuring automatable post-event engagement every time.