Reservations and Customer ManagementPurpose
1.2. Ensures efficient, automated communication with guests via SMS, email, phone calls, WhatsApp, and push notifications, reducing manual labor.
1.3. Enables seamless guest tracking, prioritization, and automating updates while allowing staff to focus on service.
1.4. Boosts retention by automating notifications to absent guests, reducing no-shows, and enabling quick table turnovers.
Trigger Conditions
2.2. A table becomes available.
2.3. Customer status is updated (arrived, canceled, no-show).
2.4. Time-triggered automation (e.g., notify after a set period if no response).
2.5. Restaurant staff marks status as "ready".
2.6. Guest confirms or rejects automated notification.
Platform Variants
• Feature/Setting: Automate SMS via Messaging API; sample: configure to send waitlist updates on table status change.
3.2. SendGrid
• Feature/Setting: Automates transactional email using "Mail Send" endpoint for notifying guests by email.
3.3. Slack
• Feature/Setting: Automate staff alerts via "Incoming Webhooks" when waitlist events occur.
3.4. WhatsApp Business API
• Feature/Setting: Automates WhatsApp notifications using Template Messages on customer status updates.
3.5. Pushover
• Feature/Setting: Automated push notifications via API to staff devices when waitlist is updated.
3.6. Microsoft Teams
• Feature/Setting: Automate posting to designated Teams channel using "Incoming Webhook" for waitlist alerts.
3.7. Google Sheets
• Feature/Setting: Automates log of waitlist status updates via Sheets API for audit purposes.
3.8. Airtable
• Feature/Setting: Automate record updates using "Update Record" automation to track customer queue.
3.9. HubSpot
• Feature/Setting: Automates contact updates via Workflows when guests confirm or cancel.
3.10. Mailgun
• Feature/Setting: Automates email dispatch to guests via "Messages" API for waitlist and reminder notifications.
3.11. Facebook Messenger
• Feature/Setting: Automates guest updates via "Send API" triggered by status change events.
3.12. Zapier
• Feature/Setting: Automate connection of events between reservation app and notification services.
3.13. Freshdesk
• Feature/Setting: Automated ticket creation for escalated waitlist issues using "Create Ticket" API.
3.14. Telegram Bot API
• Feature/Setting: Auto-send bot messages to customers when on waitlist or ready.
3.15. Shopify
• Feature/Setting: Automate notification integration using "Admin API" for in-store culinary events.
3.16. Google Calendar
• Feature/Setting: Automates event scheduling/invites for waitlist callbacks with "Events.insert".
3.17. Yelp Fusion API
• Feature/Setting: Pull real-time restaurant and guest data for waitlist automation.
3.18. Salesforce
• Feature/Setting: Automates contact record updates and triggers notifications via Process Builder.
3.19. Plivo
• Feature/Setting: Automates outbound phone calls using "Voice API" to notify customers.
3.20. Intercom
• Feature/Setting: Trigger automated in-app or email messages via Intercom API on waitlist status.
3.21. OneSignal
• Feature/Setting: Automates push notifications to web or app users when table is ready.
3.22. Outlook
• Feature/Setting: Automates send of custom waitlist notifications using "Mail.Send" API.
Benefits
4.2. Automated messages minimize human error and missed guest alerts.
4.3. Enhances guest satisfaction through timely, automatable communication.
4.4. Frees staff to focus on in-person service, automating repetitive admin tasks.
4.5. Optimizes seat turnover and increases restaurant efficiency via automated, rules-based triggers.
4.6. Allows use of customer’s preferred communication channel for automation.
4.7. System automatically logs activity for compliance and service improvement.
4.8. Facilitates easy scaling for peak times and multiple location management.
4.9. Provides data for future automation, marketing, and personalized guest service.