Patient Management AutomationsPurpose
2. Automatically inform patients about diagnostic imaging results, pending actions, or appointment reminders, while automating regulatory compliance and documentation for healthcare operations.
3. Automates the reduction of manual administrative tasks, enhancing the efficiency of patient communications in mammography diagnostic workflows.
Trigger Conditions
2. Status change for patient record (e.g., “Results Ready”).
3. Elapsed duration since imaging procedure without result delivery.
4. Scheduled event (e.g., end of shift batch notification).
5. Manual override or physician-initiated notification command.
Platform Variants and Configuration Suggestions
• Feature/Setting: "Programmable Messaging API" — Configure triggers to send automated SMS alerts with real-time diagnostic result notifications.
3.2. SendGrid
• Feature/Setting: "Transactional Email API" — Automate personalized emails containing patient results using dynamic templates upon EHR event.
3.3. Slack
• Feature/Setting: "Incoming Webhooks" — Automatically push internal staff reminders about patient follow-up required on diagnostic results.
3.4. Microsoft Teams
• Feature/Setting: "Connector/Incoming Webhook" — Automate team notifications for results review/sign-off tasks.
3.5. Salesforce Health Cloud
• Feature/Setting: "Process Builder/Workflow Rules" — Automate follow-up task creation when diagnostic images are uploaded or reports finalized.
3.6. Epic EHR
• Feature/Setting: "Event-Based Integration API" — Automate in-Epic inbasket alerting to notify patients/providers on completed imaging.
3.7. Cerner EHR
• Feature/Setting: "FHIR API Notifications" — Automate patient record update events to trigger outbound communications.
3.8. Zoho CRM
• Feature/Setting: "Workflow Automation" — Automate patient notification emails/SMS when a CRM field for diagnostic status updates.
3.9. HubSpot
• Feature/Setting: "Workflows" — Automate follow-up message delivery on result readiness or delay.
3.10. Mailgun
• Feature/Setting: "Messages API" — Automate compliant, detailed result summaries or secure email with delivery tracking.
3.11. Intercom
• Feature/Setting: "Automated Messaging" — Automatically send in-app or email messaging for patient engagement post-imaging.
3.12. WhatsApp Business API
• Feature/Setting: "Automated Alerts" — Automate mobile notifications for timely diagnostic result delivery in high-engagement regions.
3.13. Zendesk
• Feature/Setting: "Triggers & Automations" — Automate the creation of support tickets for missed notifications or patient queries.
3.14. Freshdesk
• Feature/Setting: "Scenario Automations" — Automate alerts to service desks on notification delivery failures.
3.15. Google Calendar
• Feature/Setting: "API Event Scheduling" — Automate calendar invites/reminders for result pick-up appointments.
3.16. Outlook 365
• Feature/Setting: "Power Automate Integration" — Automate sending emails to patients and tracking response delivery.
3.17. DocuSign
• Feature/Setting: "eSignature API" — Automating acknowledgment receipt of result notification for compliance.
3.18. AWS SNS
• Feature/Setting: "Publish/Subscribe Topics" — Automate notifications across SMS, mobile push, and email for multi-channel result delivery.
3.19. PagerDuty
• Feature/Setting: "Event Orchestration" — Automate escalations when notifications fail or remain unacknowledged.
3.20. Google Chat
• Feature/Setting: "App Script or Webhooks" — Automate group alerts for internal teams when urgent follow-ups are triggered.
Benefits
2. Reduces manual intervention, automating result delivery and follow-up scheduling.
3. Minimizes missed follow-ups through consistent, automated reminders.
4. Improves patient experience with timely, automated communications on diagnostic imaging.
5. Scales mammography clinic operations by automating repetitive communication and results management tasks.