Loyalty point updates and reward redemption tracking

**1. Purpose**

1. Automate loyalty point assignment, balance update, and reward redemption for Manado cuisine restaurants.

2. Automated tracking of points increases retention, encourages more visits, and enhances customer experience.

3. Synchronize across POS systems, web/mobile apps, email, SMS, and CRM for real-time automated notifications and reward processing.

4. Automates customer segmentation and targeted marketing based on redeemable point history.

5. Ensures automated accuracy and transparency in customer reward status and updates without manual handling.

**2. Trigger Conditions**

1. Automatedly triggered after eligible purchase in POS.

2. Automate on submission of survey or feedback forms granting bonus points.

3. Automated reward redemption request via mobile app or website.

4. Scheduled automated balance checks and notification cycles.

5. Manual override/adjustment by manager auto-updates system.

**3. Platform Variants**

1. Salesforce

• Object: Loyalty Points — Automate point assignment/actions using Workflow Rules.
  

2. Twilio SMS

• Messaging API: Automated notifications for new points/reward eligibility.
  

3. SendGrid

• Transactional Email API: Send automated reward statements and confirmation emails.
  

4. Square POS

• Loyalty API: Assign points on transaction; automate rewards integration.
  

5. Toast POS

• Loyalty Program API: Automate real-time tracking and automated reward redemptions.
  

6. HubSpot

• Workflows: Automate point status emails and list segmentation.
  

7. Mailchimp

• Automations: Automated campaign for loyalty milestones and point reminders.
  

8. Slack

• Incoming Webhooks: Notify staff automatically in #loyalty channel on redemptions.
  

9. Zoho CRM

• Blueprint: Automate loyalty stage changes and reward processing.
  

10. Zendesk

• Triggers: Auto-generate support tickets for disputed point balances.
  

11. Shopify

• Script Editor/Loyalty App API: Automate point calculation and automated redemption coupons.
  

12. WooCommerce

• Loyalty Extension Webhooks: Automate after-purchase point allocation.
  

13. Freshdesk

• Automated Workflows: Issue rewards or resolve discrepancies automatically.
  

14. Microsoft Dynamics 365

• Power Automate: Automate cross-channel loyalty integration.
  

15. ActiveCampaign

• Automation Recipes: Segment and send point balance reaches.
  

16. Intercom

• Webhooks: Automatedly notify and chat with users hitting point thresholds.
  

17. Google Sheets

• App Script: Automated dashboard of all loyalty actions for management review.
  

18. Pipedrive

• Workflow Automation: Auto-link deals and loyalty actions.
  

19. Typeform

• API/Webhook: Grant points instantly upon completed feedback form.
  

20. Google Calendar

• API: Automated scheduling for expiring points or rewards.
  

21. Gupshup

• Messaging API: WhatsApp automated point/reward message delivery.
  

22. LoyaltyLion

• Integrations API: All-in-one automated loyalty management and reporting.
  

**4. Benefits**

1. Automates loyalty program logistics, slashing manual labor.

2. Automatedly ensures reward transparency and boosts retention.

3. Enables automatable targeted promotions, increasing automated upselling.

4. Reduces errors by automating multi-platform reward actions.

5. Automates customer trust by giving consistent real-time updates and integrated automator channels.

6. Automated data flow supports analytics on customer engagement, improving future automation opportunities.