Cross-platform order aggregation (dine-in, takeout, delivery)

Purpose

1. Automate the real-time aggregation of dine-in, takeout, and delivery orders from multiple platforms into a unified dashboard for staff and kitchen coordination.

2. Automates syncing menu availability, reduces manual entry, eliminates errors, and ensures seamless communication between front-of-house and kitchen.

3. The automation streamlines order intake, validation, tracking, and status updates across order channels (in-store POS, food delivery apps, restaurant website, messaging).

4. Enables automated notifications, priority routing, kitchen queue management, and reporting for operational insight in Manado restaurant environments.

Trigger Conditions

1. New order placed via any integrated channel (POS, app, website, aggregator).

2. Update to an existing order’s status (paid, in preparation, ready, delivered).

3. Menu item sold-out status or availability change.

4. Receipt of customer modification or special instruction for an existing order.

5. Request for consolidated reporting or analytics by management.

Platform Variants

1. Square POS

• Feature: Orders webhook endpoint.
• Sample: Configure webhook to trigger automation on new or updated orders.

2. Toast POS

• Feature: Order API, Real-Time Webhook.
• Sample: Set API key and enable webhook notifications for ‘order.created’ events.

3. Shopify

• Feature: Order Webhook, Admin API.
• Sample: Subscribe to ‘orders/create’ to automate order capturing and status sync.

4. GloriaFood

• Feature: Webhook for new orders and status update.
• Sample: Hook Web API endpoint to push new online orders into the aggregator.

5. FoodPanda Partner Console

• Feature: Orders API polling, order event stream.
• Sample: Set up API polling for new order objects every 60 seconds.

6. GrabFood Merchant Portal

• Feature: Order Event Webhooks, REST API.
• Sample: Subscribe to order lifecycle events (‘ORDER_RECEIVED’, ‘ORDER_READY’).

7. Gojek GoFood Merchant

• Feature: Webhook for realtime order updates.
• Sample: Configure webhook URL to post data on each sales event.

8. WhatsApp Business API

• Feature: Message Receipts, Webhook Integration.
• Sample: Configure webhook to parse order messages and send details to aggregator.

9. LINE Messaging API

• Feature: Messaging Webhook, Event Parsing.
• Sample: Capture incoming order messages and automate push to dashboard.

10. Zomato Order API

• Feature: Order Webhook.
• Sample: Integrate Zomato webhook endpoint for incoming order data feed.

11. Uber Eats Restaurant Dashboard

• Feature: Order Status API, Event-based webhook.
• Sample: Use polling or webhook to detect new and progressing orders.

12. Deliveroo API

• Feature: Orders event endpoint.
• Sample: Register webhook for ‘order_placed’, ‘order_dispatched’.

13. Wix Restaurants

• Feature: Orders API.
• Sample: Use Webhook/REST API to detect changes and push to aggregator.

14. WooCommerce

• Feature: REST API for Order Data.
• Sample: Use endpoint `/wc/v3/orders` with status filter for real-time automation.

15. Telegram Bots API

• Feature: Bot Webhook, Message Update.
• Sample: Parse order commands from chat and automate order ingestion.

16. Google Chat API

• Feature: Incoming Webhook for Room Notifications.
• Sample: Set up bot to automate posting new order details into a chat room.

17. Facebook Messenger Platform

• Feature: Messenger Webhook Events.
• Sample: Capture order details via structured messages for automated processing.

18. RESTful JSON Webhook

• Feature: General API endpoint for custom apps.
• Sample: Accept JSON payloads from third-party or in-house systems to automate aggregation.

19. Jotform

• Feature: Form Submission Webhook.
• Sample: Send new online order form data to aggregator for automated kitchen queuing.

20. Mailparser

• Feature: Email to Webhook Parsing.
• Sample: Automatic extraction of emailed orders to automate inclusion into system.

21. Microsoft Power Automate

• Feature: Flows to connect disparate systems.
• Sample: Automate pulling orders from different sources and unify into central order system.

22. Slack Incoming Webhooks

• Feature: Channel Notification.
• Sample: Automatedly push order update alerts to kitchen and management Slack channels.

Benefits

1. Automates consolidation of all restaurant order sources, eliminating manual double entry.

2. Automation ensures quicker kitchen notification, reducing ticket time and human error.

3. Automator enables faster updates to customers via their preferred channels.

4. Automated cross-platform analytics generate actionable insights for floor management.

5. Automation scalable to additional order channels as Manado cuisine operation evolves.