Instant notification to staff for new reservations or cancellations

Purpose

1.1. Automate instant notification to restaurant staff when a new reservation or cancellation occurs, ensuring fast response and efficient customer service.
1.2. Automating notification process avoids manual delays, guarantees staff awareness, and optimizes table turnover and resource allocation.
1.3. Automatedly informs staff in real-time for reservation management, seat allocation, and customer satisfaction in a Manado cuisine environment.

Trigger Conditions

2.1. Automated trigger is fired when a new reservation booking is received through any reservation system or platform.
2.2. Automatedly triggers upon cancellation request by the customer via online, phone, or in-person channel, updating staff instantly.
2.3. Automation can be set for specific time slots, reservation statuses, or priority customers to notify appropriate staff segments.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure SMS API to automate sending text alerts to staff with reservation details.
• Example: Automator uses POST /Messages with dynamic phone and reservation content.

3.2. SendGrid
• Feature/Setting: Automatedly sends reservation notification emails using SendGrid’s transactional email API.
• Example: Automate Mail Send (v3/mail/send) with personalized subject and content.

3.3. Slack
• Feature/Setting: Automate sending reservation notification via Slack’s chat.postMessage API to staff channels.
• Example: Channel and content key configured for instant, automated alerts.

3.4. Microsoft Teams
• Feature/Setting: Automates the use of Teams’ webhook URL to push reservation notifications or cancellations to selected staff group.
• Example: Outgoing webhook with payload including reservation action details.

3.5. WhatsApp Business API
• Feature/Setting: Notify staff by automating WhatsApp messages for reservations or cancellations using /messages endpoint.
• Example: Template messages mapped to reservation actions.

3.6. Telegram Bot API
• Feature/Setting: Use sendMessage endpoint to automate reservation notifications in staff group chats.
• Example: Automated bot triggers on new bookings.

3.7. Gmail API
• Feature/Setting: Automator sends automated emails to staff using Gmail’s users.messages.send for reservation changes.
• Example: Template-based message for each booking action.

3.8. Discord
• Feature/Setting: Automate notification to Discord staff channel using webhook integration.
• Example: POST webhook call with reservation/cancellation text.

3.9. Pushover
• Feature/Setting: Automator pushes instant mobile notifications to staff using Pushover API tokens for staff devices.
• Example: Automate POST to /messages endpoint.

3.10. PagerDuty
• Feature/Setting: Automated incident/notification triggers using Events API v2—alerting staff roles on key reservation changes.
• Example: Create event with reservation content.

3.11. Mattermost
• Feature/Setting: Automate message to Mattermost staff channel using webhook URL.
• Example: Automator posts custom reservation content.

3.12. Webex
• Feature/Setting: Automated trigger leveraging Teams message API or webhook for new reservations/cancellations to staff group.
• Example: Bot or webhook configuration with dynamic text.

3.13. Line Messaging API
• Feature/Setting: Automates push message to indiviual or group staff accounts via /v2/bot/message/push API.
• Example: Custom JSON payload for reservation info.

3.14. Signal Messenger
• Feature/Setting: Use Signal API or 3rd party integration to automate staff message alerts.
• Example: Payload content and phone list.

3.15. Salesforce
• Feature/Setting: Automatedly create/send task or notification using Process Builder/Flow for reservations.
• Example: Reservation triggers workflow for automated staff alert.

3.16. HubSpot
• Feature/Setting: Automate email, SMS, or push via HubSpot Workflow triggered on reservation/cancellation event property.
• Example: Workflow with notification branch for staff.

3.17. Zoho CRM
• Feature/Setting: Notification automation in Blueprint or Workflow Rule, emailing updates to staff.
• Example: On reservation module Change, trigger staff email.

3.18. Monday.com
• Feature/Setting: Automate push or in-app notification using Integration recipes for reservation status boards.
• Example: Recipe “When item changes, notify staff” setup.

3.19. Asana
• Feature/Setting: Automates automated task or message to staff via Asana’s Rules/Inbox integration on booking events.
• Example: Rule to assign and notify when reservation task is added.

3.20. Google Chat API
• Feature/Setting: Use incoming webhooks to automate posting reservation alerts in staff chat.
• Example: Webhook receives JSON with booking details.

Benefits

4.1. Automation eliminates manual notification, minimizing errors or delays in staff communication.
4.2. Accelerates staff response, ensuring prompt table preparation and customer engagement through automated alerts.
4.3. Automated processing supports business scalability and consistent customer experience, especially during high volume or peak periods.
4.4. Enables audit trail and monitoring of all reservation notifications for compliance using automation logs.
4.5. Staff can focus on core hospitality rather than manual administrative updates, leveraging automation efficiency.