Automatic alerts for late shipments or delivery issues

Purpose

1. Automate detection of late shipments or delivery issues by monitoring order statuses, integrating carrier tracking, and enforcing SLAs.

2. Automator informs stakeholders (customers, managers, logistics) automatically when exceptions or delays occur, with multi-channel delivery for alerts.

3. Automation ensures rapid response to address customer dissatisfaction and optimize supply chain transparency and escalations.

Trigger Conditions

1. Automatedly triggers when shipping deadlines are breached based on ERP, WMS, or TMS status.

2. Automation of trigger for failed or stalled carrier status updates (e.g., no "in transit" after 48 hours, or "delivered" flagged as "delayed").

3. Automates detection via carrier APIs for exception codes (e.g., “Delayed”, “Exception”, “Undeliverable”, etc.).

4. Automation on negative customer feedback referencing late or failed delivery.

Platform Variants

1. Twilio SMS

• Feature/Setting: Messaging API – Automate SMS alerts to relevant parties.
  
• Sample: Configure messaging phone number, webhook for "late shipment" events, recipient logic.
  

2. SendGrid

• Feature/Setting: Email API – Automates templated emails for delay and exception notifications.
  
• Sample: API key setup, delay-notice template, dynamic recipient fields.
  

3. Slack

• Feature/Setting: Incoming Webhooks – Automate channel or DM alerts to operations team.
  
• Sample: Webhook URL, channel mapping for specific order escalation.
  

4. Microsoft Teams

• Feature/Setting: Connector/Incoming Webhook – Automation sends rich notifications to team channels.
  
• Sample: Webhook registration, message block with order and delay info.
  

5. SAP ERP

• Feature/Setting: Business Events/Alerts – Automates event detection and alert rule automation.
  
• Sample: Define late shipment exception, trigger alert workflow.
  

6. Oracle Cloud SCM

• Feature/Setting: Business Events – Automates delayed delivery event and workflow alerts.
  
• Sample: Configure business rule for shipment timelines, automate escalation path.
  

7. Salesforce

• Feature/Setting: Process Builder / Workflow Rules – Automate internal case creation and email alerts.
  
• Sample: Custom object for shipments, automate case for overdue delivery, email field mapping.
  

8. Zendesk

• Feature/Setting: Triggers – Automates ticket creation for late deliveries.
  
• Sample: Set trigger if order status = “Late”, automate ticket and customer message.
  

9. ServiceNow

• Feature/Setting: Flow Designer – Automates workflow for shipment incidents.
  
• Sample: Incident record triggered by event; assignment/escalation automation.
  

10. Jira

• Feature/Setting: Automation Rules – Automate issue creation and notification.
  
• Sample: Scheduled query on late shipment, automate ticket type “Incident.”
  

11. HubSpot

• Feature/Setting: Workflow Automation – Automates contact notification for impacted orders.
  
• Sample: Enrollment trigger for late shipment, automate email or task creation.
  

12. Zoho CRM

• Feature/Setting: Workflow Rules – Automate alerts on SalesOrder delays.
  
• Sample: Time-based workflow for overdue status, automate email/SMS action.
  

13. Shopify

• Feature/Setting: Flow App – Automates tag or notification for delayed fulfillment.
  
• Sample: Create automation for “not fulfilled in X days,” email trigger.
  

14. NetSuite

• Feature/Setting: SuiteFlow – Automates reminders and alerts for late orders.
  
• Sample: Scheduled workflow on Sales Order object, automate notification.
  

15. Google Workspace (Gmail)

• Feature/Setting: Apps Script – Automate outbound alerts when delays detected in sheet/data drive.
  
• Sample: Script listens for status change, automates structured alert.
  

16. Trello

• Feature/Setting: Butler Automation – Automate card updates and notifications for overdue shipments.
  
• Sample: Rule for due date passed, automates comment/email action.
  

17. PagerDuty

• Feature/Setting: Event Orchestration – Automate incident creation for critical shipment delays.
  
• Sample: Event trigger mapping, routed escalation policy automation.
  

18. Amazon SNS

• Feature/Setting: Simple Notification Service – Automate multi-channel push for shipment events.
  
• Sample: Topic for late shipments, subscription endpoints automatedly triggered.
  

19. Mailgun

• Feature/Setting: Email API – Automates programmatic late shipment notifications.
  
• Sample: API credentials, automate sender/recipient and template.
  

20. Freshdesk

• Feature/Setting: Automation Rules – Automate support ticket/open communication on shipment delays.
  
• Sample: Time-triggered alert on order module, automation for escalation route.
  

Benefits

1. Automate communication to reduce manual monitoring, saving time across teams.

2. Automatedly responds to disruptions, minimizing negative customer experiences.

3. Increases transparency and trust with automated status sharing.

4. Automating compliance for contractual SLAs and regulatory requirements.

5. Enhances operational efficiency by auto-escalating unresolved issues to management.

6. Provides real-time data for improving delivery performance via automation feedback loops.