Auto-sending test results and reports to patients

Purpose

 1.1. Automate the distribution of test results and medical reports to patients in maternity hospitals.
 1.2. Enhance real-time patient communication and notification accuracy through automated workflows.
 1.3. Automates minimization of manual intervention, reducing human error and wait times.
 1.4. Guarantees secure, regulatory-compliant report delivery to ensure privacy of sensitive medical information.
 1.5. Provides automated recordkeeping and message tracking for audits and quality control.
 1.6. Supports multi-channel outreach for faster patient updates, improving overall maternity care experience.

Trigger Conditions

 2.1. Automatedly triggers when laboratory/test system marks results as complete.
 2.2. Patient discharge automation.
 2.3. Provider or technician approval in EMR/EHR releases result for communication automation.
 2.4. Automator responds to scheduled or periodic report batches for routine communications.
 2.5. External system pushes notification, webhook event, or API callback.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automate messaging via Programmable SMS API; configure with patient phone number, message template, and authentication keys.
 3.2. SendGrid
  • Feature/Setting: Automates email dispatch using Send Email API; set sender, subject, attachment (PDF report), and personalization fields.
 3.3. WhatsApp Business API
  • Feature/Setting: Automated message delivery via POST /messages API; setup sender ID, templates, and patient contact payload.
 3.4. Gmail API
  • Feature/Setting: Automator for sending authenticated, templated emails with PDF attachments via users.messages.send function.
 3.5. Outlook Graph API
  • Feature/Setting: Automate message and attachment delivery using /me/sendMail endpoint, integrating EMR data.
 3.6. Slack API
  • Feature/Setting: Automated notifications to patient family channels via chat.postMessage, file uploads with files.upload.
 3.7. Microsoft Teams Graph API
  • Feature/Setting: Automates report sharing through /chats/{chat-id}/messages or /teams/{team-id}/channels.
 3.8. Zoom Chat API
  • Feature/Setting: Automation of instant report updates by /im/chat/messages endpoint.
 3.9. DocuSign
  • Feature/Setting: Automatable eSignature flow and secure document delivery via Envelopes: createAndSendEnvelope endpoint.
 3.10. Dropbox API
  • Feature/Setting: Automated upload and patient-specific sharing of results via /files/upload and /sharing/create_shared_link.
 3.11. OneDrive API
  • Feature/Setting: Automator-driven upload and link generation with /drive/root:/path:/content and /shares.
 3.12. Salesforce Health Cloud
  • Feature/Setting: Automated trigger flows using Process Builder for report email/SMS upon status change.
 3.13. Zoho CRM
  • Feature/Setting: Automation via Workflow Rules to send emails or SMS with test results as attachments.
 3.14. HubSpot API
  • Feature/Setting: Automates contact property updates to trigger email automation in workflows.
 3.15. Intercom
  • Feature/Setting: Automated in-app or push messaging using Messages API for new result notifications.
 3.16. AWS SES
  • Feature/Setting: Automates secure, bulk emailing of reports via SendRawEmail API with encrypted attachments.
 3.17. Google Cloud Pub/Sub
  • Feature/Setting: Automatable event-based triggers push report data to downstream notification services.
 3.18. Zapier
  • Feature/Setting: No-code automated connection of EHR system with communication platforms, e.g., Gmail, SMS, WhatsApp.
 3.19. Mailgun
  • Feature/Setting: Automated mailouts through POST /messages endpoint with advanced tracking parameters.
 3.20. Freshdesk
  • Feature/Setting: Automated creation of notification tickets or patient emails via Ticket Creation API and scenario automations.
 3.21. PagerDuty
  • Feature/Setting: Incident and notification automation to care teams when critical results are detected, via Events API.
 3.22. AWS SNS
  • Feature/Setting: Automator pushes SMS/Email/mobile notifications from hospital backend upon test completion.

Benefits

 4.1. Automates immediate communication, reducing result delivery turnaround.
 4.2. Ensures regulatory-compliant and encrypted distribution of protected health information.
 4.3. Frees staff from repetitive, manual messaging—focuses them on patient care.
 4.4. Increases patient engagement and reduces missed result communications.
 4.5. Automator provides a scalable, auditable, and reliable notifications infrastructure suitable for maternity hospitals.