KYC (Know Your Client) document collection and verification

Purpose

1.1. Automate KYC document collection and verification to streamline Client Intake & Onboarding for mediation service providers in legal services.
1.2. Automate gathering, secure storage, and real-time verification of identification, proof of address, and additional compliance documents from clients, reducing manual errors, and ensuring regulatory compliance.
1.3. Automates notifications, reminders, and follow-ups, accelerating onboarding.
1.4. Automator system maintains audit trails, automates status updates, and integrates KYC data with CRMs or case management systems.

Trigger Conditions

2.1. New client form submission on website or portal.
2.2. Client scheduled for onboarding meeting via calendaring tool.
2.3. Referral feed from legal platforms or partners.
2.4. Automated follow-up on incomplete or expired documents in the KYC process.

Platform Variants

3.1. Twilio (Programmable Messaging API)
• Feature/Setting: Automate SMS reminders to clients for outstanding KYC docs.
Sample: POST /Messages with client phone and dynamic message body.
3.2. SendGrid (Mail Send API)
• Feature/Setting: Automates email collection requests; include smart links for upload.
Sample: v3/mail/send with template_id and client dynamic data.
3.3. DocuSign (eSignature API)
• Feature/Setting: Automate client document requests and e-signature flows.
Sample: POST /envelopes with documents and recipient roles.
3.4. Dropbox (File Upload API)
• Feature/Setting: Automate secure upload and organization of client files.
Sample: /2/files/upload endpoint with client-specific directory path.
3.5. Google Drive (Drive API - Files: create)
• Feature/Setting: Automator creates shared folders, automates permissions, and upload tracking.
Sample: files.create with specific parent_id and permissions.
3.6. Microsoft OneDrive (Files API)
• Feature/Setting: Automate folder creation and document receipt workflows.
Sample: PUT /drive/root:/client-id::/children
3.7. SignNow (Document API)
• Feature/Setting: Automates KYC form filling and legally binding signatures.
Sample: POST /document/fieldinvite with template/document and signer details.
3.8. Jotform (Webhook/REST API)
• Feature/Setting: Paperless KYC intake form automation, webhook to verification.
Sample: POST with form_response webhook on submission.
3.9. Typeform (Responses API)
• Feature/Setting: Automating document and info intake, automator fetches completed responses.
Sample: GET /responses for new KYC entries.
3.10. HelloSign (Signature Request API)
• Feature/Setting: Automates signature workflow on KYC disclosures.
Sample: POST /signature_request/send with signers and attachments.
3.11. AWS Textract (AnalyzeDocument API)
• Feature/Setting: Automating document parsing and extraction for ID verification.
Sample: AnalyzeDocument with KYC image/pdf upload.
3.12. Plaid (Identity API)
• Feature/Setting: Automates identity data verification against banking info.
Sample: POST /identity/get with client access_token.
3.13. Onfido (Applicant API)
• Feature/Setting: Automates document, facial, and database checks for KYC.
Sample: POST /applicants with document upload.
3.14. iDenfy (Identification API)
• Feature/Setting: Automates real-time ID document verification and liveness detection.
Sample: POST /identification with client session key.
3.15. Slack (Incoming Webhooks)
• Feature/Setting: Automator posts real-time KYC workflow updates to legal ops/security teams.
Sample: JSON webhook with KYC status.
3.16. HubSpot (CRM Engagements API)
• Feature/Setting: Automates logging of KYC checkpoint status in client profiles.
Sample: POST /engagements with event and note data.
3.17. Salesforce (REST API - Attachment)
• Feature/Setting: Automating the association of uploaded KYC docs to Contact/Account objects.
Sample: POST /sobjects/Attachment with ParentId (client) and file data.
3.18. Box (Upload API)
• Feature/Setting: Automates secure external KYC doc uploads to cloud folders.
Sample: POST /files/content with client folder_id and file.
3.19. Airtable (Create Record API)
• Feature/Setting: Automate KYC intake entry rows and document status updates.
Sample: POST /v0/baseId/tableName/ with fields for each KYC doc.
3.20. Zapier (Webhooks)
• Feature/Setting: Triggers automatable actions or workflows for KYC progression.
Sample: Catch Hook, then POST to next app API as automating link.

Benefits

4.1. Automates end-to-end KYC process: collection, tracking, verification.
4.2. Reduces onboarding time; automator initiates follow-ups without human intervention.
4.3. Minimizes compliance risk with automated audit logs.
4.4. Delivers a professional, secure, and efficient first impression.
4.5. Automation ensures KYC documentation is always up to date and complete.
4.6. Frees legal and mediation staff for higher-value work by automating repetitive actions.