Purpose
1. Automate bulk announcement/disruption notifications for medical imaging centers to ensure timely, consistent alerts about system downtime to all staff, clinicians, and relevant stakeholders.
2. Ensures regulatory compliance by automating communication and reducing risk of missed notifications.
3. Supports patient safety and workflow transparency by automating escalation and follow-up messages regarding outages or degraded service.
4. Automates status monitoring integration for proactive outreach, maintaining patient trust and operational continuity.
Trigger Conditions
1. Automated trigger from system monitoring APIs indicating downtime or critical error state.
2. Manual trigger by IT administrator (dashboard or email command) for urgent/discretionary downtime.
3. Scheduled downtime automation via integrated calendar or ticket systems.
4. Automated escalation when downtime persists beyond defined thresholds.
Platform Variants
1. Twilio SMS
• Feature: SMS API automates patient and staff text blasts on disruption; configure with messaging service SID and to/from numbers.
2. SendGrid
• Feature: Transactional email API automates bulk email notifications; setup with API Key and verified sender.
3. Microsoft Teams
• Feature: Incoming Webhook automates channel messages for team updates; configure webhook URL and message payload.
4. Slack
• Feature: Incoming Webhook API automates disruption alerts to relevant channels; setup with webhook URL and custom message JSON.
5. WhatsApp Business API
• Feature: Automated WhatsApp templates for downtime alerts; configure template ID, recipient list, and sender ID.
6. PagerDuty
• Feature: API automates escalation policies; integrate with incident trigger endpoints.
7. ServiceNow
• Feature: Automated incident record creation and notification via REST API; configure approval workflow and endpoint.
8. Google Workspace (Gmail, Calendar)
• Feature: Gmail API automates bulk email, Calendar API automates invite creation for downtime windows; setup via OAuth and service account.
9. Zoom
• Feature: In-meeting chat bot or API automates notifications to scheduled meetings; configure JWT/OAuth app and chat message endpoint.
10. Cisco Webex
• Feature: Webhook API automates mass alert delivery in Spaces; configure webhook with space ID and token.
11. Mailgun
• Feature: Email API automates large-scale disruption emails; set domain, API key, and from/to params.
12. Amazon SES
• Feature: SES SMTP interface automates transactional emails; configure SMTP credentials and verified domain.
13. Microsoft Outlook/Exchange
• Feature: EWS API automates bulk email and calendar invites for downtime; configure app registration and delegate permissions.
14. Firebase Cloud Messaging (FCM)
• Feature: Push Notification API automates mobile alerts for app-using staff; setup with server key and device tokens.
15. HubSpot
• Feature: Workflow API automates mass marketing-style notifications; setup automated workflow for contact segments.
16. Zendesk
• Feature: Trigger API automates ticket updates and mass notification to end-users via triggers; configure with API token and recipients.
17. Freshdesk
• Feature: Automated ticket creation and notification using webhook automation rules; API key and endpoint required.
18. Telegram Bots
• Feature: Bot API automates disruption messages for internal or external chat groups; configure via bot token and chat ID.
19. Facebook Messenger
• Feature: Messenger Send API automates notification delivery to patient/community subscribers; configure page access token and recipient.
20. OneSignal
• Feature: Push Notification Service automates cross-platform mobile/web notifications; configure app ID, API key, and user segments.
Benefits
1. Automates consistent outage notification without manual repetition, saving time.
2. Enables faster incident response automation, reducing patient impact.
3. Reduces human error by automating escalation and follow-up.
4. Centralizes notifications via workflow automation for compliance recordkeeping.
5. Improves patient and staff trust by automating transparent communication.
6. Scales automatedly as staff, patient, or stakeholder lists grow.
7. Lowers operational costs by reducing manual communication.
Communication & Notifications