Feedback-based workflow to update menu/services

Purpose

1. Automate collection, analysis, and application of customer feedback to dynamically update menu items or service offerings in Middle Eastern restaurants.

2. Enable closed-loop automation from feedback intake (survey, reviews, messages) to live menu/service revision and staff notification.

3. Support multi-channel input sources (social, email, SMS, forms) with auto-categorization and direct actionable outputs for management.

Trigger Conditions

1. New customer feedback is submitted via webform, email, SMS, social media, or review platform.

2. Keyword, rating, or sentiment threshold is met that signals need for menu/service change.

3. Periodic or ad-hoc management requests for automated feedback-assisted updates.

Platform Variants

1. Twilio SMS (Messages API):

• Feature/Setting: Automate SMS intake for customer feedback; parse and route messages meeting criteria for menu update workflow.
  
• Sample: Configure webhook for inbound SMS with keyword trigger "menu".
  

2. SendGrid (Inbound Parse Webhook):

• Feature/Setting: Automate email parsing for feedback with specific subjects/content; auto-forward structured data to internal systems.
  
• Sample: Route emails with "suggestion" tag for automation analysis.
  

3. Google Forms (Responses API):

• Feature/Setting: Automate feedback form submission collection; event-based trigger for answer processing and action.
  
• Sample: Trigger automation if "menu suggestion" field is completed.
  

4. Slack (Incoming Webhooks):

• Feature/Setting: Automate posting feedback or menu update alert to team channels; notify relevant roles.
  
• Sample: Auto-send Slack message when persistent issue keyword detected.
  

5. Microsoft Teams (Webhook Connector):

• Feature/Setting: Automate message delivery to management channels for feedback requiring menu action.
  
• Sample: Post adaptive card summarizing feedback trends.
  

6. HubSpot (Forms API):

• Feature/Setting: Automate ingestion and scoring of feedback from embedded restaurant site forms.
  
• Sample: Score feedback; if “service” rating < 3, trigger automatable update.
  

7. Salesforce (Service Cloud Feedback Management API):

• Feature/Setting: Automate creation of cases from customer menu feedback; route cases by automator logic for review/update.
  
• Sample: Trigger workflow if over 10 negative menu entries in 7 days.
  

8. Typeform (Responses API):

• Feature/Setting: Automate feedback answer intake, tag, and autotrigger decision engine for suggested menu changes.
  
• Sample: If two or more feedback responses cite “spiciness,” send update alert.
  

9. Zapier (Webhooks/Parser):

• Feature/Setting: Automate routing of multi-platform feedback into unified automatable workflow.
  
• Sample: Connect triggers from Yelp, Google, Facebook is automating menu update queue.
  

10. Zendesk (Ticketing API):

• Feature/Setting: Automate conversion of actionable feedback into tickets and escalate those requiring immediate menu adjustment.
  
• Sample: Auto-escalate tickets tagged "food allergy".
  

11. Google Sheets (Apps Script API):

• Feature/Setting: Automate update of menu sheet entries based on structured feedback input.
  
• Sample: If ≥5 “not available” comments, automate cell update for status.
  

12. Airtable (Automations & Webhooks):

• Feature/Setting: Automate real-time update of menu/service base records from feedback triggers.
  
• Sample: Move “add falafel” request to Approved Updates table.
  

13. Intercom (Conversations API):

• Feature/Setting: Automate feedback collection and real-time push of menu issues to operations dashboard.
  
• Sample: Conversation tagged “slow service” automates alert workflow.
  

14. SurveyMonkey (Web Data API):

• Feature/Setting: Automate collection and weighted analysis of survey results for menu optimization.
  
• Sample: Survey results indicating “too sweet” automate flag for chef review.
  

15. Facebook Messenger (Messenger Webhooks):

• Feature/Setting: Automate capture and parsing of messenger feedback; trigger automator to suggest menu/services update.
  
• Sample: Recurring “vegan options” requests automate suggestion.
  

16. Google My Business (Reviews API):

• Feature/Setting: Automate extraction and sentiment analysis of reviews; automate high-priority action flags for menu/service.
  
• Sample: Over 5 “cold food” reviews automate warming policy update.
  

17. Monday.com (Automations):

• Feature/Setting: Automate ticket or task creation for menu/service changes based on feedback pulse.
  
• Sample: Board automates “introduce new dessert” task after threshold met.
  

18. Trello (Webhook/Butler):

• Feature/Setting: Automate feedback card creation and escalation for menu updates in workflow stack.
  
• Sample: “Improve hummus” suggestion automates new card in Menu Review list.
  

19. Yelp Fusion API:

• Feature/Setting: Automate extraction and classification of feedback; trigger automatable alerts for trend-based menu adaption.
  
• Sample: 10 “dry kebab” reviews in a week automate review for recipe change.
  

20. Notion (Integration API):

• Feature/Setting: Automate updating restaurant SOPs or menu entries based on feedback via linked databases.
  
• Sample: Each structured menu suggestion automates a new doc entry.
  

21. Smartsheet (Automation Workflows):

• Feature/Setting: Automate row creation or status update in menu/service sheets from feedback input.
  
• Sample: “Need gluten-free pita” auto-updates availability field.
  

22. Mailchimp (Webhook Integration):

• Feature/Setting: Automate receipt and analysis of mass feedback from campaigns, automate menu update suggestions based on responses.
  
• Sample: Segment with >20 complaints auto-triggers campaign review.
  

23. Asana (Rules API):

• Feature/Setting: Automate task assignment to menu development team when feedback reaches set rule threshold.
  
• Sample: “Spicy food” requests automate task creation.
  

Benefits

1. Automates feedback collection, triage, and response across all key channels.

2. Reduces manual effort for management and culinary staff, automating actionable menu and service changes.

3. Ensures real-time automated adaptation based on authentic customer input.

4. Increases efficiency and agility in restaurant operations, automating satisfaction improvement.

5. Enables comprehensive visibility and traceability of feedback and automated actions for compliance.