Operations & Production WorkflowPurpose
1.2. Automates the process to ensure all relevant stakeholders are instantly alerted to disruptions, reducing manual communication lag.
1.3. Facilitates automated escalation procedures if downtime duration exceeds set thresholds, improving corporate compliance and incident tracking.
1.4. Provides an audit trail of incident notifications for process optimization and regulatory audits.
Trigger Conditions
2.2. Triggered by critical KPI deviations (e.g., output falls below sustainable levels).
2.3. Automated trigger on manual incident logging by supervisors/operators.
2.4. System heartbeat loss or data packet failure from essential sensors triggers automated notification.
2.5. Scheduled automated test triggers for compliance and workflow validation.
Platform Variants
• Feature/Setting: API Messages — Automate SMS alerts to maintenance teams; configure with: “POST /Messages” using downtime details as body.
3.2. SendGrid
• Feature/Setting: Mail Send API — Automator for bulk email notifications; configure automated HTML emails through the v3/mail/send endpoint.
3.3. Slack
• Feature/Setting: Incoming Webhooks — Automate incident posting to #operations channel; configure webhook URL with formatted JSON payload.
3.4. Microsoft Teams
• Feature/Setting: Connector Webhook — Automates incident notifications to production group; send POST to Teams webhook endpoint.
3.5. PagerDuty
• Feature/Setting: Events API v2 — Automate on-call engineer paging; configure “trigger” event_type in payload.
3.6. Opsgenie
• Feature/Setting: Alert API — Automatedly creates alerts for incident; set POST /v2/alerts with downtime parameters.
3.7. ServiceNow
• Feature/Setting: Table API — Automator for incident ticket creation; configure POST to /api/now/table/incident.
3.8. Zendesk
• Feature/Setting: Tickets API — Automate creation of support tickets; send POST to /api/v2/tickets.
3.9. Jira Service Management
• Feature/Setting: REST API — Automate issue creation in “Operations” project; POST to /rest/api/3/issue.
3.10. Amazon SNS
• Feature/Setting: Publish API — Automate multi-channel notifications; send downtime message to SNS topic ARN.
3.11. Microsoft Power Automate
• Feature/Setting: Automated Workflow — Automator trigger on equipment data input; design flow with trigger-action blocks.
3.12. Zapier
• Feature/Setting: Webhooks by Zapier — Automate JSON POST from monitoring software; configure downstream actions for notification tools.
3.13. Google Chat
• Feature/Setting: Incoming Webhook — Automatedly posts structured alerts into dedicated spaces using webhook URL.
3.14. Discord
• Feature/Setting: Webhook Integration — Automates downtime alert posting to specified channel with structured embeds.
3.15. Freshservice
• Feature/Setting: Ticket API — Automatedly creates incident tickets in ITSM; configure via POST to /api/v2/tickets.
3.16. SolarWinds
• Feature/Setting: Alerting Rules API — Automate incident alert on metric trigger; configure POST to alert endpoint.
3.17. VictorOps (Splunk On-Call)
• Feature/Setting: REST Alert API — Automates incident routing to on-call staff; configure POST /api-public/v1/incidents.
3.18. IFTTT
• Feature/Setting: Webhooks Service — Automate multi-app notifications on event; configure “Receive a web request” trigger.
3.19. Notion
• Feature/Setting: API Database Write — Automate incident log entries; configure POST to /v1/pages with incident data.
3.20. Asana
• Feature/Setting: Tasks API — Automator for downtime tasks assigned to teams; POST to /api/1.0/tasks with incident details.
Benefits
4.2. Ensures automated escalation to avoid missed incidents.
4.3. Automator enables systemized historical tracking for downtime analytics.
4.4. Automatedly increases compliance with internal and external reporting requirements.
4.5. Frees up human resources by removing manual notification bottlenecks.
4.6. Supports multi-channel and multi-person alerting for seamless collaboration during mill disruptions.