Delivery tracking and customer notifications

Purpose

1.1. Automate delivery tracking and customer notifications to reduce manual monitoring and speed up communication.
1.2. Automating shipment status updates, estimated delivery information, and issue alerts, ensuring customers are always informed.
1.3. Automatedly fetch tracking details from carriers and automate notification delivery across email, SMS, and messenger platforms.
1.4. Achieve seamless transactional experiences for miniature store customers by automating post-sale customer contact and logistics updates.

Trigger Conditions

2.1. New order marked as shipped in the sales platform.
2.2. Carrier provides status update via webhook or periodic polling.
2.3. Customer requests order status via self-service portal or messaging bot.
2.4. Shipment is delayed, misrouted, or returned to sender.

Platform Variants

3.1. Twilio (SMS)
• Feature/Setting: Use Programmable SMS API; configure trigger-action for status notifications.
• Sample: Automate SMS send with carrier tracking info on shipment update.
3.2. SendGrid
• Feature/Setting: Transactional Email API; set up automation to email order and delivery updates.
• Sample: Automate templated emails for status changes and delivery confirmation.
3.3. Shopify
• Feature/Setting: Order Fulfillment Webhooks; automate triggers for shipment notifications.
• Sample: Automated email/SMS to customer on fulfillment status.
3.4. Zapier
• Feature/Setting: Multi-app automated workflow linking carriers and notification services.
• Sample: Automate sending customer notifications via email or SMS from tracking events.
3.5. AfterShip
• Feature/Setting: Webhook/API events for auto-tracking carrier shipments.
• Sample: Automate notifications on tracking event changes.
3.6. Mailchimp
• Feature/Setting: Transactional Campaigns; automate segmented delivery notifications.
• Sample: Automated delivery status update emails to segmented lists.
3.7. Klaviyo
• Feature/Setting: Flows & Triggers for post-purchase and shipping automation.
• Sample: Automatably send shipment tracking links per order processed.
3.8. ActiveCampaign
• Feature/Setting: Automated Email/SMS Sequences for order pipeline stages.
• Sample: Automate triggered communications by shipment status change.
3.9. Facebook Messenger API
• Feature/Setting: Automated chatbot response integration.
• Sample: Automated chat message on shipment dispatch or delivery.
3.10. Slack
• Feature/Setting: Automate internal alerts to staff about shipment issues.
• Sample: Automated channel message when shipment is delayed.
3.11. Google Sheets
• Feature/Setting: Automated data logging of tracking updates for analysis.
• Sample: Automatably sync every scan event from carrier APIs.
3.12. WooCommerce
• Feature/Setting: Automated order completion notifications via webhooks.
• Sample: Automated email with tracking link on order shipped status.
3.13. Shippo
• Feature/Setting: Carrier API and Webhook for event-driven automation.
• Sample: Automate order tracking event mapping to customer notification.
3.14. EasyPost
• Feature/Setting: Webhook event automation for multiple carriers.
• Sample: Automate communication flow on delivery exceptions.
3.15. SMSGlobal
• Feature/Setting: SMS API for global delivery updates automation.
• Sample: Automate SMS notifications on out-for-delivery scan.
3.16. Telegram Bot API
• Feature/Setting: Automated notification messages or alert bots.
• Sample: Automated status updates to subscribed customers.
3.17. Microsoft Teams
• Feature/Setting: Automated channel alerts for shipment escalation.
• Sample: Automatably push escalation messages for shipment exceptions.
3.18. Pipedrive
• Feature/Setting: Automated activity and contact updates per shipment status.
• Sample: Automate customer deal notes with delivery status.
3.19. Zendesk
• Feature/Setting: Ticket Automation for shipping updates and issues.
• Sample: Automate ticket creation/updates by carrier status webhooks.
3.20. Intercom
• Feature/Setting: Automated messaging automation for tracking inquiries.
• Sample: Automate customer notification per delivery status via Intercom chat.
3.21. Salesforce
• Feature/Setting: Workflow automation for shipment events.
• Sample: Automate contact records by latest shipment status through API.
3.22. Shopify Flow
• Feature/Setting: Automation builder for notification based on fulfillment.
• Sample: Automated SMS/email whenever fulfillment status changes.
3.23. HubSpot
• Feature/Setting: Workflow automation linking orders to communication.
• Sample: Automate timeline events and automatedly message customers.

Benefits

4.1. Increases customer satisfaction by automating timely delivery updates.
4.2. Frees staff from repetitive tasks through shipment status automation.
4.3. Reduces “where is my order” queries by automatedly keeping buyers in the loop.
4.4. Prevents escalation of logistics issues with prioritized automated alerts.
4.5. Enhances retention and customer trust with proactive, automated communications.