Reminders for upcoming service, warranty expirations, and recalls

Purpose

1.1. The automation of reminders for upcoming service, warranty expirations, and recalls automates customer notifications, ensuring Mitsubishi owners receive timely and relevant messages.
1.2. Automates compliance with manufacturer/service schedules and recall mandates.
1.3. Drives after-sales retention and enhances dealership reputation by providing proactive reminders.
1.4. Reduces manual intervention in follow-ups, automates customer engagement, and improves operational efficiency.
1.5. Provides automatable, systematic outreach for warranty renewals, recall management, and routine service scheduling.

Trigger Conditions

2.1. Scheduled dates reaching X days before service, warranty expiry, or recall deadline.
2.2. Vehicle or customer record updated with new purchase, service, warranty, or recall event.
2.3. User interaction, such as booking/canceling an appointment, updates the next trigger date.
2.4. API webhook from DMS/CRM pushes new service/warranty/recall data to automation.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate message sending using Programmable Messaging; configure automated SMS template and scheduling via API.

3.2. SendGrid
• Feature/Setting: Automate email dispatch with Dynamic Templates and Automation triggers using the Mail Send API.

3.3. Mailgun
• Feature/Setting: Automate transactional emails for service reminders using Routes and Campaign API.

3.4. Outlook 365
• Feature/Setting: Automate email notifications through Microsoft Graph API and recurring event triggers.

3.5. Google Calendar
• Feature/Setting: Automate event and reminder creation via the Calendar API for owner appointments and expiry dates.

3.6. WhatsApp Business API
• Feature/Setting: Automate WhatsApp messages using pre-approved templates for expirations and recalls.

3.7. Slack
• Feature/Setting: Automate staff notifications for upcoming recall actions via Webhooks and Workflow Builder.

3.8. Salesforce
• Feature/Setting: Automate Task and Case creation, and reminder emails with Process Builder/Flow.

3.9. HubSpot
• Feature/Setting: Automate workflow-based email and SMS reminders tied to service/warranty lifecycle dates.

3.10. Zoho CRM
• Feature/Setting: Automate email, call, and SMS reminders based on module triggers and Workflow Rules.

3.11. Monday.com
• Feature/Setting: Automate board item status changes and auto-reminders using Automations and Integrations.

3.12. Pipedrive
• Feature/Setting: Automate recurring follow-up activities and reminders with Workflow Automation.

3.13. Freshdesk
• Feature/Setting: Automate ticket-based reminders for upcoming services using Automations.

3.14. Microsoft Teams
• Feature/Setting: Automate posting of recall/service campaigns to channels with Power Automate connectors.

3.15. Zendesk
• Feature/Setting: Automate reminders as tickets/messages; use Triggers and Automations.

3.16. Intercom
• Feature/Setting: Automate auto-messages and reminders with Event-based triggers.

3.17. Airtable
• Feature/Setting: Automate scheduled notifications for expiring warranties by scripting Automation blocks.

3.18. Trello
• Feature/Setting: Automate card due-date reminders for recall-related actions using Power-Ups.

3.19. ActiveCampaign
• Feature/Setting: Automate lifecycle email/SMS reminders with Automation Workflows.

3.20. ClickSend
• Feature/Setting: Automate SMS/email/post reminders for recalls and expiries through REST API integration.

3.21. Facebook Messenger (Meta API)
• Feature/Setting: Automate direct messages using Messenger Platform Send API with scheduled chats.

3.22. SharpSpring
• Feature/Setting: Automate time-based emails or text reminders with visual automation builder.

3.23. G Suite (Google Workspace)
• Feature/Setting: Automate calendar invites or reminder emails using Apps Script and Gmail API.

3.24. ServiceNow
• Feature/Setting: Automate incident/reminder ticket creation via Workflow Editor and Notification rules.

3.25. Mailchimp
• Feature/Setting: Automate customer journey emails for expiring warranties using Customer Journey Builder.

Benefits

4.1. Automates the reminder process, reducing missed service and warranty expirations.
4.2. Automator ensures timely outreach, enhancing customer loyalty and retention.
4.3. Automates recall compliance, minimizing risk and managing reputation.
4.4. Saves staff hours by automatedly handling notification tasks.
4.5. Standardizes customer experience via automation, supporting Mitsubishi dealership excellence.