Seasonal greetings and special occasion messages

**Purpose**

1.1. Automate the delivery of seasonal greetings, holiday wishes, and special occasion messages to residents and park stakeholders.
1.2. Enhance community engagement by automating personalized communications for holidays, birthdays, anniversaries, and park-wide events.
1.3. Support consistent, branded messaging to reinforce community spirit across multiple communication channels.
1.4. Automator ensures messages are timely, relevant, and reach all intended recipients without manual intervention.
1.5. Automating acknowledgment of residents’ personal milestones (e.g., birthdays, move-in anniversaries) to foster resident loyalty.

**Trigger Conditions**

2.1. Automatable dates (national holidays, major festivals, park events) pre-scheduled in a calendar.
2.2. Resident personal milestones (birthdays, anniversaries) captured from resident records.
2.3. Park management custom triggers (park opening, renovation completion, emergency notifications).
2.4. Automated reminders for message approval and updates for new occasions or templates.

**Platform Variants**

3.1. Twilio
• Feature/Setting: Programmable Messaging API — automate outgoing SMS/MMS; configure messaging services for park community contacts.
3.2. SendGrid
• Feature/Setting: Email API — automate scheduled and personalized email greetings; dynamic template function for message personalization.
3.3. Mailchimp
• Feature/Setting: Automated Email Campaigns — automate segmented greetings and occasion-based flows via audience triggers.
3.4. Slack
• Feature/Setting: Scheduled Messages via Slack API — automate sending of greetings to internal teams or resident groups.
3.5. Microsoft Teams
• Feature/Setting: Scheduled Automated Messages via Teams Graph API — automate broadcast of occasion messages within Teams channels.
3.6. WhatsApp Business API
• Feature/Setting: Messaging API — automate sending of WhatsApp seasonal greetings to verified contact groups.
3.7. Facebook Messenger
• Feature/Setting: Messenger Send API — automate template-based greetings to community members.
3.8. Telegram
• Feature/Setting: Bot API — automate automatic greetings through scheduled bot-based messages.
3.9. HubSpot
• Feature/Setting: Workflow Automation — automate personalized email or SMS based on contact properties (e.g., date of birth).
3.10. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder — automate holiday and event-driven journey emails or SMS for park residents.
3.11. ActiveCampaign
• Feature/Setting: Automations — automate scheduled messages, with field-based triggers for personalized occasions.
3.12. Freshdesk
• Feature/Setting: Automator for Customer Service — automate sending greetings as SMS or email to clients and residents.
3.13. Zoho CRM
• Feature/Setting: Workflow Rules — automate SMS/email greetings when birthdays or anniversaries match today's date.
3.14. Google Calendar + Gmail
• Feature/Setting: Calendar events trigger Gmail API to automate sending emails on specified dates.
3.15. Outlook/Office 365
• Feature/Setting: Power Automate with Outlook Connector — automate sending out scheduled greetings from Outlook account.
3.16. Intercom
• Feature/Setting: Automated Messages — schedule occasion-based messages to app or chat users.
3.17. Viber
• Feature/Setting: Viber Bot API — automate greeting messages to group chats or individual users.
3.18. WeChat
• Feature/Setting: Messaging API — automate templated festival messages to park community followers.
3.19. SMSGlobal
• Feature/Setting: MXT API — automate SMS campaigns for multi-date or recurring greetings.
3.20. Constant Contact
• Feature/Setting: Event-triggered Email Automation — automate seasonal greetings using event-invitation/announcement templates.
3.21. Airtable
• Feature/Setting: Automation — automate sending SMS or email greetings by date field, using scripts and integration.
3.22. Pabbly Connect
• Feature/Setting: Workflow Automation — connect calendar, resident database, and messaging to automate flows.

**Benefits**

4.1. Automated processes reduce manual work and human error in community-wide communications.
4.2. Automation ensures consistent, timely delivery of messages, improving the resident experience.
4.3. Automating personalization strengthens relationships with residents and builds loyalty.
4.4. Automated communications enable scalable community engagement, regardless of park or resident count.
4.5. Automation streamlines approvals, scheduling, and tracking of sent messages for compliance and quality.