Real-time usage monitoring and overage alerts

Purpose

1. Automate real-time mobile data/voice/SMS usage tracking for each subscriber account, analyzing usage events automatically against subscribed plan limits.

2. Automated overage detection and instant alerting to both customers and service agents to prevent bill shock, ensure regulatory compliance, and drive upsell.

3. Automate integration with CRM, billing, support, and marketing platforms for unified customer experience and faster issue resolution.

4. Enable automatable historical reports and trend analytics for continuous service optimization.

Trigger Conditions

1. Automated trigger on live data feed increment (e.g. CDR, xDR, mediation record, or OCS event) per subscriber.

2. Automatedly matching current usage against threshold (e.g. 80%, 95%, 100%, configurable) of quota.

3. Automated plan change, bundle activation, or payment event.

4. Automated detection of data usage spike or unusual usage pattern.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automated SMS API notification; configure SMS template and destination via Messaging Service.

2. SendGrid

• Feature/Setting: Automated email alerts via Mail Send API; set up automated sender identity and dynamic templates.

3. Microsoft Power Automate

• Feature/Setting: Automated flow trigger on incoming API/webhook; automate outbound actions across O365, Dynamics, Teams.

4. Slack

• Feature/Setting: Automated Slack webhook posting to designated channels or user; set up event subscriptions.

5. ServiceNow

• Feature/Setting: Automated incident or alert creation via Table API; trigger workflow for support escalation.

6. Salesforce

• Feature/Setting: Automated Process Builder/Flow for overage case or email task creation; configure custom object mapping.

7. AWS SNS

• Feature/Setting: Automated push notification or SMS/email via SNS Publish API; configure topic and subscription filter policy.

8. PagerDuty

• Feature/Setting: Automated incident trigger via Events API, mapping severity to escalation policies.

9. Zendesk

• Feature/Setting: Automated ticket generation with pre-filled user and overage details via Tickets API.

10. Google Cloud Pub/Sub

• Feature/Setting: Automated publish event on usage threshold; configure topic, subscriber, and push endpoint.

11. Zapier

• Feature/Setting: Trigger on webhook/API event for automated multi-app notifications or CRM updates.

12. HubSpot

• Feature/Setting: Automated email sequence, property update, or task via Workflow webhook.

13. Freshdesk

• Feature/Setting: Automated ticket or email notification via API or webhook trigger.

14. Mailgun

• Feature/Setting: Automated email alert via Send Message API; dynamic recipient and template rendering.

15. Google Chat

• Feature/Setting: Automated message section via Google Chat API webhook to relevant room/user.

16. Telegram Bot API

• Feature/Setting: Automated push message or alert using sendMessage; recipient user or group chat set via bot token.

17. Microsoft Teams

• Feature/Setting: Automated message posting or webhook trigger to channel; configure connector/webhook endpoint.

18. Intercom

• Feature/Setting: Automated in-app or email alert via Conversations API, personalized by user context.

19. Webex Teams

• Feature/Setting: Automated room or user notification via Messages API.

20. InfluxDB

• Feature/Setting: Automated time-series storage and threshold alerting of usage events; configure alerts, tasks, and endpoints.

21. Stripe

• Feature/Setting: Automatedly trigger invoice or payment notifications on overage flag via Webhooks.

22. Sumo Logic

• Feature/Setting: Automated log-based monitor and alert integration via Scheduled Search webhook.

Benefits

1. Automating usage monitoring yields real-time customer insights, reduces billing disputes, and enforces policy compliance.

2. Automated notifications lower support call volumes and boost subscriber trust via proactive communication.

3. Automation creates upsell and cross-sell opportunities at the point of need (e.g., offer new bundle on overage).

4. Automator-driven precision alerting prevents revenue leakage and automatable customer churn.

5. End-to-end automations reduce manual intervention, cut OpEx, and scale with customer base.