Purpose
1. Automate the dispatch of customer satisfaction surveys post-repair to systematically capture feedback after every service.
2. Streamline follow-up by automating outreach using multiple channels (SMS, email, WhatsApp, etc.) for maximized response rates.
3. Centralize feedback for rapid quality improvement, customer relationship management, and real-time service monitoring.
Trigger Conditions
1. Service completion status marked in POS or CRM.
2. Automated time delay configured (e.g., 1 hour after device pickup).
3. Event-based triggers (e.g., billing closed, staff completes work order).
4. Customer contact info is verified and consent for communications is present.
Platform Variants
1. Twilio SMS
• Feature: Automated SMS dispatch; Configure SMS API endpoint to send survey link upon service completion event trigger.
2. SendGrid
• Feature: Transactional Email API; Setup automation to email customers survey links after POS system signals complete.
3. WhatsApp Business API
• Feature: Automate WhatsApp template message flow post-job-close event using /messages endpoint.
4. Mailgun
• Feature: Use mail/send API to automate customer survey email delivery.
5. HubSpot
• Feature: Automated Workflow Builder; set trigger on closed ticket, action to send survey via Marketing Email API.
6. Salesforce
• Feature: Process Builder automation; trigger on case status change, automate outbound email template delivery.
7. Zendesk
• Feature: Automate ticket solved trigger; fires survey email through Zendesk automations.
8. Freshdesk
• Feature: Dispatch survey link via Automations > Ticket Updates on status “Resolved”.
9. Zoho CRM
• Feature: Workflow automation using Email Alerts when field “Service Status” = “Completed”.
10. SurveyMonkey
• Feature: Automated invite via API /collectors/send_invites endpoint, scheduling on completed repair jobs.
11. Google Forms + Gmail API
• Feature: Automate sending Google Form survey links using Gmail API once service is confirmed completed.
12. ActiveCampaign
• Feature: Automation builder, set trigger to contact tag “service complete”, auto-email survey.
13. Slack
• Feature: Message automation to #customer-feedback channel upon job closure via Incoming Webhook.
14. Microsoft Power Automate
• Feature: Workflow automation on Dynamics 365 job completion; direct survey dispatch.
15. Facebook Messenger API
• Feature: Automated DM via Send API post-repair for feedback collection.
16. Typeform
• Feature: Automator to email personalized Typeform survey via /responses API after POS completion.
17. Intercom
• Feature: Automated messaging using Series; set rule “conversation closed”, send survey.
18. Customer.io
• Feature: Event-triggered automated campaigns; send post-service survey email/SMS.
19. Klaviyo
• Feature: Flow builder; trigger survey email flow on integration with finished service event.
20. Google Chat API
• Feature: Automated feedback request in chat group when job status turns to “Closed”.
21. Airtable Automations
• Feature: Automate emailing survey link using Airtable workflow on “Service Completed” record update.
22. Mailchimp
• Feature: Journey builder automation; trigger follow-up campaign after POS event.
Benefits
1. Automates consistent customer follow-up, increasing feedback volume and quality.
2. Reduces manual follow-up workload, freeing staff for value tasks.
3. Centralizes feedback, automating data analysis and reporting for management.
4. Enforces timely communication, improving customer experience and brand reputation.
5. Automator supports multiplatform integration to maximize survey reach and response automation.
6. Automated reminders and escalations ensure high survey completion rates.
7. Securely automates opt-out and consent management for compliance.
8. Rapid configuration and scalable for single or multi-branch mobile phone repair operations.
9. Versatile automation–configurable for SMS, email, chat, and web–reaching customers on their preferred platform.
Customer Management & Communication