Incident or maintenance report routing

Purpose

1. Automated incident or maintenance report routing streamlines the process of capturing, categorizing, assigning, escalating, and resolving equipment, facility, or health & safety issues reported by staff or sensors in a Japanese Monjayaki restaurant environment.

2. Automate instant distribution of incident notifications to appropriate personnel, maintenance suppliers, or managers, reducing downtime, ensuring compliance, and enabling real-time status tracking.

3. Automation covers both routine maintenance (e.g., griddle cleaning schedules) and urgent incidents (e.g., gas leaks), integrating with ticketing, alerting, messaging, and maintenance management systems.

Trigger Conditions

1. New digital form submission from staff or kitchen equipment sensor alert.

2. Email or SMS containing predefined incident keywords received by monitored mailbox or number.

3. ChatOps command from staff in designated messaging app.

4. Scheduled maintenance timeframe reached or overdue task detected by asset system.

5. API webhook event from IoT monitoring platform detecting abnormal readings (e.g., temperature, humidity).

Platform Variants

1. Twilio SMS

• Feature: Auto-receive/parse SMS for incident report
• Sample: Configure webhook to trigger automation upon SMS received to restaurant number

2. SendGrid

• Feature: Parse inbound incident/maintenance emails
• Sample: Inbound parse webhook sends parsed data to automation engine

3. ServiceNow

• Feature: Incident Management API
• Sample: Create or update ticket via `/api/now/table/incident`

4. Zendesk

• Feature: Ticket Creation API
• Sample: Automated POST to `/api/v2/tickets` with incident details

5. Google Sheets

• Feature: Append report row for log and workflow start
• Sample: Sheets API append automation step

6. Slack

• Feature: Channel message/ticket bot notification
• Sample: Automated message via Incoming Webhook or Bot token

7. Microsoft Teams

• Feature: Automated Teams channel alert
• Sample: Use Teams Connector for sending incident cards

8. PagerDuty

• Feature: Automated incident trigger
• Sample: POST to Events API v2 for routing urgent maintenance

9. Jira Service Management

• Feature: Automated issue creation
• Sample: POST to `rest/api/2/issue` for incident workflow

10. Airtable

• Feature: Log and route incident forms
• Sample: Automated row creation and assignment

11. Asana

• Feature: Task/incident automation
• Sample: POST new task via API with incident data and assignee

12. Trello

• Feature: Automator creates cards on incident board
• Sample: API creates card in Operations list

13. Monday.com

• Feature: Automate maintenance ticket in operations board
• Sample: Mutation API to add item and auto-notify

14. Freshservice

• Feature: Ticket API for report automation
• Sample: POST to `/api/v2/tickets` on incident triggers

15. Notion

• Feature: incident database page creation
• Sample: API automation to add incident page

16. Zoho Desk

• Feature: Automated ticket generation
• Sample: POST via API to `/api/v1/tickets`

17. Intercom

• Feature: Automated conversation and triage bot
• Sample: Messenger API to start staff–maintenance workflow

18. Opsgenie

• Feature: Automated alert/incidence integration
• Sample: POST incident events for on-call staff notification

19. Salesforce Service Cloud

• Feature: Case auto-creation
• Sample: API inserts Service Case for tracking resolution

20. Google Chat

• Feature: Automated chat room notification
• Sample: Webhook posts automated incident alert

21. Smartsheet

• Feature: Automated form entry and assignment
• Sample: API appends row, triggers assignment automations

22. HubSpot Service Hub

• Feature: Ticket automator
• Sample: Engagements API for incident tracking

23. Zapier Webhooks

• Feature: Connect nonstandard apps for routing automation
• Sample: Webhook endpoint triggers incident workflow

Benefits

1. Automates real-time report routing, ensuring no incident or maintenance issue is overlooked.

2. Automated escalations and reminders reduce downtime and liability.

3. Automates historical logging for compliance and audits.

4. Automated notifications keep staff, managers, and suppliers always in sync.

5. Automating cross-platform tasks reduces manual intervention, human error, and operational bottlenecks.

6. Automator supports multi-location restaurants and centralized operations with scalable automatable flows.

7. Automated resolution status and reporting enhances transparency and staff accountability.