Communication and Reporting AutomationPurpose
1.2. Ensures timely workflows by proactively flagging delayed or unacknowledged clinical messages.
1.3. Automate reminders, escalations, report-acknowledgement checks, and compliance recordkeeping throughout the diagnostic imaging process.
Trigger Conditions
2.2. An assigned recipient (referring physician, shift lead, admin) has not accessed or replied to critical messages.
2.3. Time-based rules, workload thresholds, or manual flagging initiate escalation steps automatically.
Platform Variants
• API: Microsoft Graph / Mail & Calendar
• Automate via monitored mailbox for clinical messaging; trigger escalations on flagged unread messages.
3.2. Google Workspace (Gmail)
• API: Gmail API (watch, label, and send)
• Automates labeling overdue threads, sending auto-reminders, and forwarding escalations.
3.3. Slack
• Feature: Incoming Webhooks & Reminders
• Automate escalations to specific channels/groups if message deadlines lapse.
3.4. Twilio SMS
• API: Messaging Services (SendMessage)
• Automated SMS alerts sent to physicians or admins for overdue communications.
3.5. Twilio Voice
• API: Programmable Voice (MakeCall)
• Automated escalation calls when SMS/email are unresponsive.
3.6. SendGrid
• API: Transactional Email (Send)
• Automate escalated email notifications with tracking for opens and clicks.
3.7. Salesforce Health Cloud
• API: Tasks & Alerts
• Auto-create overdue case tasks, escalated notifications for coordinators, and automate workflow triggers.
3.8. Zendesk
• API: Ticket status monitoring and triggers
• Automated ticket reminders, escalations, and notification flows for overdue clinical communications.
3.9. ServiceNow
• API: Workflow Automation / Event Management
• Configure automated event rules to escalate delayed or ignored reports.
3.10. Microsoft Teams
• API: Graph API / Notifications
• Automated team notifications, escalation tagging, and persistent reminders for overdue workflow.
3.11. Epic EHR
• API: App Orchard - FHIR Messages/Tasks
• Automate task creation and status checks for unreviewed or ignored clinical messages.
3.12. Cerner
• API: Cerner Millennium Open Developer Experience (code workflow triggers)
• Automate flags and alerts for overdue documentation.
3.13. Meditech
• Feature: Data Export/Import, HL7 messaging
• Automate overdue message extraction and reminder import for next-step tracking.
3.14. DocuSign
• API: Envelope Status / Reminders
• Automated escalation if required reports are not signed or acknowledged.
3.15. Asana
• API: Task deadlines and comments
• Auto-create follow-up tasks if deadlines are exceeded, automate escalation to management tasks.
3.16. Monday.com
• API: Board automations & reminders
• Automatically move or flag overdue items up workflow hierarchies.
3.17. PagerDuty
• API: Incidents & Escalation Policies
• Automate escalation policy execution if time thresholds are crossed.
3.18. HubSpot
• API: Workflows
• Automates task reminders and overdue notices in CRM-driven communication flows.
3.19. Jira
• API: Issue Status & Automation
• Auto-advance issue priority or escalate overdue cases for clinical document review.
3.20. Mailgun
• API: Email Tracking and Events
• Automate follow-up and escalated reminders for undelivered/opened clinical messages.
3.21. Zapier
• Feature: Workflow automation builder
• Create custom automation chains that integrate escalation with any communication or task platform above.
3.22. Trello
• API: Card due-date, notifications
• Automate overdue task movement, escalate unhandled cards to supervisors automatically.
Benefits
4.2. Automates reduction of manual tracking to improve accuracy and response rates.
4.3. Accelerates escalation automating so patient care is not delayed.
4.4. Consistent automation ensures no overdue communication is missed.
4.5. Enables automator flexibility for integrating existing diagnostic and communication systems.
4.6. Automatable configuration of multi-channel (SMS, email, voice, chat) escalations for robust coverage.
4.7. Raises stakeholder accountability through timely, automated notifications and logs.