Operations and Order ManagementPurpose
1.2. Automates aggregation of orders from delivery platforms (e.g., Swiggy, Zomato, Uber Eats) into restaurant POS, reducing manual entry, errors, and delays.
1.3. Automating real-time status updates to both kitchen and customers, while syncing menu, pricing, availability, and promotional offers across platforms.
1.4. Automates daily sales reporting, feedback collection, and reconciliation with online delivery partners and payment gateways.
Trigger Conditions
2.2. Menu or pricing change notification from the restaurant's core system.
2.3. Completion of an order (fulfilled/scheduled/cancelled) for notification triggers.
2.4. Daily/weekly scheduled triggers for automated reporting and reconciliation.
Platform Variants
• Feature/Setting: Orders API, Webhook intake—configure API access to retrieve new orders as soon as they’re placed.
3.2. Zomato
• Feature/Setting: Partner Webhooks—use webhook listener to automate new/updated order intake and status pushback.
3.3. Uber Eats
• Feature/Setting: Restaurant Integration API—configure endpoints for automated order ingestion and completion status sync.
3.4. Deliverect
• Feature/Setting: POS integration module—use automatable two-way sync to keep menu, pricing, and orders aligned.
3.5. Toast POS
• Feature/Setting: API order injection—automatedly inject online orders directly into POS kitchen queue.
3.6. Square
• Feature/Setting: Orders API—configure automator for cross-platform order sync, inventory, and customer feedback.
3.7. Shopify
• Feature/Setting: Multi-channel sales—automate food order capture and status update in backend through API.
3.8. Lightspeed
• Feature/Setting: Integrated Food Delivery—automates channel management and menu updates via import/export API.
3.9. Razorpay
• Feature/Setting: Payment Webhooks—automatedly confirm payments and trigger downstream fulfillment.
3.10. Twilio
• Feature/Setting: Programmable SMS—configure alerts for kitchen staff and customer updates on order milestones.
3.11. SendGrid
• Feature/Setting: Transactional Email API—automate confirmation, receipt, and promotional communication to customers.
3.12. Slack
• Feature/Setting: Incoming Webhooks—send order and status automations as channel messages for operations teams.
3.13. Google Sheets
• Feature/Setting: API write/update—automate reporting, order backup logs, and analytics tracking.
3.14. Zapier
• Feature/Setting: Multi-app automation—set up automations between delivery apps, POS, and notification tools.
3.15. Make (Integromat)
• Feature/Setting: Scenario builder—automated order flow orchestration between all integrated systems.
3.16. Paytm
• Feature/Setting: API payment status—auto reconcile and track online payments for each order.
3.17. WhatsApp Business API
• Feature/Setting: Automated messaging—trigger real-time customer updates for order confirmation and ready status.
3.18. Freshdesk
• Feature/Setting: Ticket auto-generation—handle failed/cancelled order support automatedly.
3.19. Microsoft Teams
• Feature/Setting: Connector integration—post real-time order status/alerts to operations channel.
3.20. Zoho Inventory
• Feature/Setting: Stock auto-deduction—trigger inventory adjustment for menu items sold on online platforms.
Benefits
4.2. Automated reconciliation of sales, inventory, and payments streamlines back-office work.
4.3. Real-time automator notifications keep diners and staff updated without manual checks.
4.4. Multi-platform automation achieves seamless consistency in menu offerings and pricing.
4.5. Automated data collection supports analytics and business decisions.
4.6. Accelerates food preparation and delivery by reducing processing lag.
4.7. Automates reporting for compliance and franchise oversight.