Order status notifications via email/SMS

Purpose

1. Automate the sending of order status notifications (order received, processing, shipped, delivered, delayed, etc.) via email and SMS to wholesale mulch buyers and their representatives.

2. Provide real-time automated updates to increase transparency and reduce manual intervention for landscaping supply orders.

3. Automating timely communications to reduce customer service queries and improve retention in the mulch wholesale vertical.

Trigger Conditions

1. New order placed: automator detects entry in POS or ERP system.

2. Order status update: processing, shipped, partially fulfilled, out-for-delivery, delivered, or delayed status is applied to wholesale orders.

3. Shipment tracking events auto-updated via carrier webhook APIs.

4. Scheduled triggers: automated reminders for shipment, delayed orders, or pickup readiness.

Platform variants

1. Twilio SMS

• Feature/Setting: Use "Messages" API endpoint to automatedly send SMS when order status changes. Example: Configure trigger on 'order status updated' event, API: POST /2010-04-01/Accounts/{AccountSid}/Messages.json
  

2. SendGrid

• Feature/Setting: "Mail Send" v3 API endpoint for automating email notifications; set template and dynamic fields, API: POST /mail/send
  

3. Mailgun

• Feature/Setting: Use "Messages" API endpoint; configure automator to invoke POST /v3/{domain}/messages when order status updates.
  

4. AWS SES

• Feature/Setting: "SendEmail" API; automation triggers an email send action using the AWS SDK or SMTP interface.
  

5. Plivo

• Feature/Setting: Automate SMS sending through "Message" API endpoint, POST /v1/Account/{auth_id}/Message/ for status changes.
  

6. Nexmo (Vonage)

• Feature/Setting: SMS API, POST /v1/messages; setup automation to trigger upon order updates.
  

7. Outlook 365

• Feature/Setting: Microsoft Graph "sendMail" endpoint; automated triggers dispatch status emails.
  

8. Gmail

• Feature/Setting: Gmail API "users.messages.send" for automated sending of status emails.
  

9. Pipedrive

• Feature/Setting: Webhook automation on order stage change, plus integration with email tools for notifications.
  

10. Shopify

• Feature/Setting: Automated notification using Order Update Webhook and built-in notification templates.
  

11. Salesforce

• Feature/Setting: Process Builder automator to send automated emails or trigger SMS via Messaging APIs.
  

12. HubSpot

• Feature/Setting: Workflow automation to trigger status emails via "Send Email" action or integratable SMS APIs.
  

13. Zoho CRM

• Feature/Setting: Workflow Rules with automated actions (email/SMS via extensions/API).
  

14. Klaviyo

• Feature/Setting: Automated Flow triggered by custom event (order status update), sends templated SMS or email.
  

15. ActiveCampaign

• Feature/Setting: Automating Campaign trigger on deal/order custom field update for SMS/email.
  

16. Slack

• Feature/Setting: Incoming Webhooks API to automate status notifications internally before client updates.
  

17. Infobip

• Feature/Setting: "Send SMS" API POST /sms/1/text/single; automation triggers based on webhook events.
  

18. ClickSend

• Feature/Setting: SMS API automates order status comms, POST /v3/sms/send
  

19. MessageBird

• Feature/Setting: Automate SMS/email notification flows; SMS API POST /messages, Email API as needed.
  

20. Freshdesk

• Feature/Setting: Automate ticket updates to trigger outgoing status notifications via “Automations”.
  

21. Zendesk

• Feature/Setting: Automations trigger on ticket/order updates, sends automated email/SMS via integration.
  

22. WhatsApp for Business API

• Feature/Setting: “messages” endpoint POST /v1/messages to automate sending order status updates as WhatsApp messages.
  

23. Aircall

• Feature/Setting: Automating call/message triggers to customers based on order status automation.
  

Benefits

1. Automated reduces manual labor, eliminates delay, and speeds up info delivery for mulch wholesale clients.

2. Automation minimises errors, ensures consistency, and supports scalable growth in the landscaping supplies sector.

3. Automates customer experience, leading to repeat business and better satisfaction.

4. Automation releases staff from repetitive notification tasks, allowing redeployment to high-value activities.

5. Automatedly provides audit trail and compliance for status updates.