Automated review request on public platforms

Purpose

1.1. Automates the process of soliciting customer reviews on external/public platforms post-purchase, increasing brand reputation and sales influence for music box retailers.
1.2. Automatedly encourages satisfied customers to share positive experiences, boosting digital trust and organic marketing.
1.3. Streamlines manual outreach, saving time and ensuring every buyer receives a timely review request for automatable feedback acquisition.

Trigger Conditions

2.1. Order status becomes "Delivered" or "Completed" in music box store system.
2.2. Elapsed specified duration (e.g., 48 hours post-delivery) automates sending of review request.
2.3. Triggers on fulfillment event from integrated POS, Shopify, WooCommerce, or eCommerce solution.
2.4. Automatic exclusion of previously reviewed/replied orders via automated customer filtering.

Platform Variants

3.1. Google My Business
• Feature/Setting: PlaceID + Reviews API; configure automated POST to invite customers.
3.2. Facebook Pages
• Feature/Setting: Graph API, automated message invite via Messenger to prompt for reviews.
3.3. Yelp
• Feature/Setting: Yelp Fusion API, automates review-request message where permitted.
3.4. TripAdvisor
• Feature/Setting: Automated review solicitation via TripAdvisor Review Express API.
3.5. Trustpilot
• Feature/Setting: Automated review invitation through Trustpilot Business API endpoint /private/business-units/{id}/invitations.
3.6. Feefo
• Feature/Setting: Automated review solicitation via Feefo Invite API (POST /api/v10/reviews/invite).
3.7. Bazaarvoice
• Feature/Setting: Automated post-purchase email request using Bazaarvoice Conversations API.
3.8. Yotpo
• Feature/Setting: Automated review request configured via Yotpo API’s requests endpoint.
3.9. Shopper Approved
• Feature/Setting: Automatedly trigger POST to /api/reviewrequests for new order events.
3.10. Reviews.io
• Feature/Setting: API v2 (POST /review-requests/invite) for automated review email dispatch.
3.11. Amazon
• Feature/Setting: Amazon Selling Partner API. Automate “Request a Review” button or automate email follow-up.
3.12. eBay
• Feature/Setting: eBay Sell Feed API to automate review solicitation message to buyers.
3.13. WhatsApp Business
• Feature/Setting: WhatsApp API; automate templated review request messages to customers.
3.14. Twilio SMS
• Feature/Setting: Programmable Messaging API, automates SMS-based review invite with embedded link.
3.15. Mailchimp
• Feature/Setting: Automate email campaigns using Transactional API for timed review requests.
3.16. SendGrid
• Feature/Setting: Automated email workflow with SendGrid’s Mail Send API and Marketing Campaigns.
3.17. Klaviyo
• Feature/Setting: Automate review flow with Flows API for targeted post-purchase review automations.
3.18. Slack
• Feature/Setting: Slack API automated posts; channel-based notification to team to manually follow up for reviews.
3.19. Zapier
• Feature/Setting: Automated multi-platform integrations to trigger reviews via webhooks and APIs.
3.20. HubSpot
• Feature/Setting: Workflow automation; auto-email or SMS review request through HubSpot’s Automation API.

Benefits

4.1. Automates collection of authentic customer feedback across platforms for continuous business improvement.
4.2. Automated reviews increase organic search ranking, boosting music box store visibility.
4.3. Reduces staff workload via automation, ensuring all eligible customers are prompted.
4.4. Fast, automatable feedback cycle improves response rates and enhances customer engagement.
4.5. Enables data-driven marketing by automating the aggregation of multi-channel review analytics.
4.6. Increases the likelihood of positive public perception through timely, automated, and personable requests.