Communication & Engagement AutomationPurpose
1.2. Automate alerts to assigned counselors/mentors for immediate intervention and support.
1.3. Allows proactive engagement by automating notifications before issues escalate.
1.4. Supports retention and student success by automatedly connecting at-risk students to resources.
1.5. Ensures compliance with institutional early-warning policies by automating communication flows.
1.6. Reduces manual tracking and automates reporting on counseling touchpoints.
Trigger Conditions
2.2. Attendance below threshold set in student information system (SIS).
2.3. Behavioral flags recorded in discipline or conduct systems.
2.4. Lack of participation in mandatory music rehearsals or practice sessions detected by automation.
2.5. Automated flag from non-submission of assignments or low engagement in LMS.
Platform Variants
• Feature/Setting: Use REST API “Send Message”; configure recipient as counselor’s phone; message body automatedly inserted from student alert template.
3.2. SendGrid
• Feature/Setting: “Mail Send API”; automate subject and email body with personalized student info; automated email to staff.
3.3. Microsoft Teams
• Feature/Setting: “Incoming Webhook” connector; configure alert channel for counselors; automated message content with student trigger details.
3.4. Slack
• Feature/Setting: “chat.postMessage” API; automate alerts in private mentor channels; include actionable student info.
3.5. Google Chat
• Feature/Setting: “Spaces.messages.create” API; automate group alert with direct action links.
3.6. Salesforce
• Feature/Setting: “Create Task” via REST API; automate task for assigned advisor based on student flag.
3.7. HubSpot
• Feature/Setting: “Create Engagement” API; automate contact log and send internal notification email.
3.8. Zoom
• Feature/Setting: “Create Meeting” API; automate scheduling student-counselor intervention call and send invitation.
3.9. Zendesk
• Feature/Setting: “Ticket Create” API; automate ticket so support staff can follow up with at-risk students.
3.10. Freshdesk
• Feature/Setting: “Create Ticket” API; automator generates incident for student concern escalation.
3.11. Gmail
• Feature/Setting: “Send Message” API; automated custom email notifications to mentoring team.
3.12. Outlook 365
• Feature/Setting: “Send Mail” Graph API; automate customized alerts to designated counselors.
3.13. Discord
• Feature/Setting: “Webhook” automation; post alert in private faculty server channel.
3.14. Telegram
• Feature/Setting: “sendMessage” Bot API; automate immediate alerts to mentor group.
3.15. WhatsApp Business
• Feature/Setting: “messages” API; automate direct messaging of alert content.
3.16. Asana
• Feature/Setting: “tasks.create” API; automate assigning follow-up tasks to mentors for each flagged student.
3.17. Trello
• Feature/Setting: “Cards” API; automate creation of card on intervention board.
3.18. Monday.com
• Feature/Setting: “Create Item” API; automate intervention items in counselors’ board.
3.19. Notion
• Feature/Setting: “Create Page” API; automate notes/logs for each at-risk event in counseling workspace.
3.20. Pipedrive
• Feature/Setting: “Add Activity” API; automate record of incident for student profile follow-up.
3.21. ActiveCampaign
• Feature/Setting: “Create Task” API; automate workflow for intervention tracking and communication.
Benefits
4.2. Automator reduces staff workload, enabling focus on student engagement instead of manual tracking.
4.3. Automation ensures consistent communication and improves intervention efficacy.
4.4. Automatable report generation supports continuous improvement in student retention strategies.
4.5. Automated alerts foster a proactive culture, enhancing communication between students and support staff.
4.6. Cross-platform automation centralizes engagement data for holistic student support.