Customer feedback collection after order completion

Purpose

1.1. Automate post-order customer feedback collection for Nasi restaurant to gather timely, actionable insights on food quality, service experience, and satisfaction.
1.2. Streamline and automate sending customized feedback requests, follow-ups, and reminders via diverse channels such as email, SMS, and web.
1.3. Enable real-time, automated central collation of feedback into analytics tools or CRM for instant operational improvement opportunities.

Trigger Conditions

2.1. Automated trigger on restaurant order completion/status “fulfilled” in POS or online ordering system.
2.2. Optional automation: trigger manually by staff flag (e.g., VIP order, special event).
2.3. Automate immediate or scheduled dispatch (e.g., X minutes/hours after order completion).
2.4. Automate based on customer type or purchase value for tiered feedback flows.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Use “Programmable Messaging API”—automate sending SMS with feedback form link, configure sender, throttle settings.
3.2. SendGrid
• Feature/Setting: “Send Mail” API—automate personalized email surveys; configure templates, sender identities.
3.3. Google Forms
• Feature/Setting: Shared Form URL—automate unique, pre-filled form links for each customer inserted into messaging platform.
3.4. Typeform
• Feature/Setting: Typeform API—automated survey links personalized per customer, capture responses in dashboard.
3.5. Mailchimp
• Feature/Setting: “Campaigns” API for automated, trigger-based feedback emails post-order.
3.6. Slack
• Feature/Setting: “Incoming Webhooks”—staff automated notifications of negative feedback for proactive response.
3.7. Zapier
• Feature/Setting: Automated multi-app integrations (e.g., POS to Email to Sheets). Use “Zap” for trigger-action automation.
3.8. HubSpot
• Feature/Setting: “Workflows” automation—trigger feedback requests from CRM on closed deals/orders.
3.9. Salesforce
• Feature/Setting: “Process Builder” automation to send feedback emails/SMS based on order record status.
3.10. WhatsApp Business API
• Feature/Setting: Automated post-order templated messages; integrate survey/feedback collection through WhatsApp.
3.11. SurveyMonkey
• Feature/Setting: API integration for automated survey distribution and real-time response tracking.
3.12. Zendesk
• Feature/Setting: Automation to send satisfaction surveys post-support/order ticket resolution.
3.13. Intercom
• Feature/Setting: Automated chatbots or post-order in-app feedback prompts.
3.14. Airtable
• Feature/Setting: Automated record creation for survey results, trigger actions based on response fields.
3.15. Google Sheets
• Feature/Setting: Automated append of feedback responses for analytics/dashboarding.
3.16. ActiveCampaign
• Feature/Setting: Automated feedback campaigns based on purchase triggers, split by segments.
3.17. Facebook Messenger Platform
• Feature/Setting: Automated chatbot messaging for feedback requests; log responses to CRM or Sheets.
3.18. Microsoft Power Automate
• Feature/Setting: Automated flows connecting POS, email, and forms for end-to-end feedback process.
3.19. Shopify
• Feature/Setting: “Order Complete” webhook triggers automation to initiate feedback sequence.
3.20. Freshdesk
• Feature/Setting: Automated customer satisfaction survey after support/order-related ticket closed.
3.21. Klaviyo
• Feature/Setting: Automated flows for email/SMS feedback collection with conditional logic based on purchase data.
3.22. Trello
• Feature/Setting: Create board cards automatedly on critical feedback events for internal tracking.

Benefits

4.1. Automated feedback collection increases customer response rates and data volume.
4.2. Automation reduces manual follow-up, freeing staff resources.
4.3. Automator provides real-time insights for faster operational improvements.
4.4. Automate workflows for negative feedback escalation to ensure timely intervention.
4.5. Automatedly segmenting feedback by order, customer, or campaign aids targeted action.
4.6. Automation enhances professionalism and customer perception of brand responsiveness.
4.7. Automate data integration into dashboards or BI tools for ongoing performance monitoring.
4.8. Reduce errors and delays vs. manual service with end-to-end automatable flows.
4.9. Automating the feedback cycle supports continuous improvement for Nasi restaurant’s offerings and service.
4.10. Automator enables seamless multi-channel feedback capture, increasing flexibility and reach.