Security incident escalation and response workflow

Purpose

1. Automate the security incident escalation and response process for rapid detection, notification, and coordinated response within the naval base environment.

2. Automating collection, analysis, and escalation of security event logs across access points, cameras, and personnel tracking systems.

3. Automatically notify appropriate personnel and authorities using multichannel automated communication for immediate action.

4. Generate automated incident tickets, audit logs, and task assignments for subsequent investigation and reporting.

5. Automated orchestration to isolate affected zones, lockdown mechanisms, and enable advanced forensics.

Trigger Conditions

1. Unauthorized access attempts detected at secure points (badge scan failures, biometric mismatches).

2. Sensor, alarm, or camera anomaly event flagged by security system.

3. Personnel panic button activated or duress code entered.

4. Breach of access policies or detection of suspicious network traffic.

5. Security alert from integrated cyber-physical monitoring platforms.

Platform Variants

1. Microsoft Azure Sentinel

• Feature/Setting: Automated playbook to trigger response workflows on incident detection; configure with Logic Apps integration.
  

2. AWS Security Hub

• Feature/Setting: Automated response rules to forward high-severity findings to response team channels via SNS and Lambda.
  

3. Splunk

• Feature/Setting: Configure automated alerts and adaptive response actions via Splunk SOAR; map conditional escalation rules.
  

4. Palo Alto Cortex XSOAR

• Feature/Setting: Automated playbooks to execute containment and notification tasks with integrated sub-playbook support.
  

5. ServiceNow SecOps

• Feature/Setting: Automator of incident creation, task assignment, and workflow escalation upon security event ingestion.
  

6. PagerDuty

• Feature/Setting: Automated escalation policy for critical alerts; configure on-call rotations and alert routing.
  

7. Twilio SMS

• Feature/Setting: Automated SMS dispatch to security leads; use programmable Messaging API for custom escalation content.
  

8. Slack

• Feature/Setting: Use Slack API to automate alert messages in dedicated incident channels; enable file uploads for incident detail sharing.
  

9. Microsoft Teams

• Feature/Setting: Automated chat-based notifications and adaptive cards; integrate with Graph API for incident thread creation.
  

10. Cisco SecureX

• Feature/Setting: Automated orchestration flows for triage, response, and ticket updating across integrated security tools.
  

11. Fortinet FortiSIEM

• Feature/Setting: Automated incident rule triggers and workflow actions for event escalation.
  

12. IBM QRadar SOAR

• Feature/Setting: Automated runbooks for incident escalation, task assignment, and communication with stakeholders.
  

13. Zendesk

• Feature/Setting: Automatedly creates and routes support tickets to facility security team on escalated alerts.
  

14. Okta

• Feature/Setting: Automate user and group access lockout via Okta API upon verified incident triggers.
  

15. SendGrid

• Feature/Setting: Configure automated email escalation and compliance reporting via SendGrid API for incident updates.
  

16. Google Workspace

• Feature/Setting: Use Apps Script to automate incident reporting via Gmail and Google Chat integration.
  

17. Webex

• Feature/Setting: Automated broadcast of incident notifications in secure space channels using Webex APIs.
  

18. Alert Logic MDR

• Feature/Setting: Automated threat intelligence ingestion and incident engagement workflows.
  

19. Genesys Cloud

• Feature/Setting: Automated voice message dispatch to duty officers using outbound API on critical escalation.
  

20. Jira Service Management

• Feature/Setting: Automates issue creation, escalation, and response SLA tracking with customizable workflow engine.
  

Benefits

1. Automates the end-to-end security incident process for faster, error-free response and containment.

2. Reduces manual intervention, allowing security teams to focus on threat analysis and mitigation.

3. Ensures policy-driven escalations, tracking, and automated documentation for compliance audit trails.

4. Enables multi-platform, multi-channel alerts for maximum awareness and coordination.

5. Automates lockdown or isolation measures, minimizing impact and automating subsequent forensic investigation initiation.

6. Automatedly provides unified incident visibility and consistent follow-up, supporting continuous security improvement.