Subscriber payment failure alerts

Purpose

1.1. Automate alerting of subscriber payment failures in a newspaper distribution context to minimize churn, preserve revenue, and maintain service continuity.
1.2. Automates end-to-end subscription lifecycle management by instantly notifying subscribers and internal teams of payment failures.
1.3. Automation ensures timely retries, prompts action for account update, reduces manual monitoring, and provides auditable notification records.
1.4. Automator workflow enables communication across preferred subscriber channels and escalates issues for unresolved failures.

Trigger Conditions

2.1. Automated trigger on payment failure events detected by payment gateway API (e.g., Stripe, PayPal) or direct bank API webhooks.
2.2. Trigger initiates when periodic subscription renewal payment status is unsuccessful.
2.3. Condition: Payment declined, expired card, insufficient funds, technical error, or chargeback.
2.4. Optionally triggers when retry attempts fail or customer’s account is flagged for suspension.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API – Automated sent SMS notification on payment failure; configure webhook in Twilio Console linked to payment event.
3.2. SendGrid
• Feature/Setting: Transactional Mail – Use SendGrid API to automate an email for failed payment status; configure single send dynamic template.
3.3. Slack
• Feature/Setting: Incoming WebHooks – Send automated channel alert for failed subscriber payments via Slack API endpoint.
3.4. Microsoft Teams
• Feature/Setting: Connector Incoming Webhook – Automatedly post card notifications to a Teams channel on payment failure.
3.5. PagerDuty
• Feature/Setting: Events API v2 – Automate alert trigger for escalations on multiple failures; direct integration via service key.
3.6. Zendesk
• Feature/Setting: Ticket API – Create an automated support ticket for each failed payment for follow-up with subscriber.
3.7. Freshdesk
• Feature/Setting: Automated Tickets via API – Auto-generate and assign tickets for payment issues.
3.8. Salesforce
• Feature/Setting: Process Builder – Automates notification and case creation on subscriber objects when a payment fails.
3.9. HubSpot
• Feature/Setting: Workflows – Automatedly sends email reminders using HubSpot workflows via triggered action.
3.10. Mailchimp
• Feature/Setting: Transactional Email (Mandrill API) – Automate sending customizable payment failure emails.
3.11. Stripe
• Feature/Setting: Webhooks – Use Stripe webhook on invoice.payment_failed to trigger automator.
3.12. PayPal
• Feature/Setting: Instant Payment Notification (IPN) – Automate webhook on payment failure to fire notifications.
3.13. Authorize.Net
• Feature/Setting: Silent Post URL/API – Automates POST on payment failure to downstream notification workflows.
3.14. Google Workspace Gmail
• Feature/Setting: Automated Gmail API – Send automated emails from custom service account for payment issues.
3.15. Intercom
• Feature/Setting: Automated Series – Triggers payment failure message for user engagement directly in chat or email.
3.16. WhatsApp Business API
• Feature/Setting: Automated template messaging – Payment failure triggers personalized alerts sent to user’s WhatsApp.
3.17. Telegram Bot
• Feature/Setting: Bot API – Automatedly sends notification to subscriber’s chat ID on payment issue event.
3.18. Asana
• Feature/Setting: Create Task API – Automate creation of follow-up tasks for account team upon payment failure.
3.19. Trello
• Feature/Setting: Card Creation API – Automates Trello card generation for subscription management queue.
3.20. Zoho CRM
• Feature/Setting: Workflow Rules – Automated alerts and process triggers for failed payments linked to contacts.
3.21. Monday.com
• Feature/Setting: Automations – Instantly notifies finance or customer service board about failed transactions.
3.22. Airtable
• Feature/Setting: Scripts/Automations – Automatedly update payment status field and send outbound alerts.
3.23. Discord
• Feature/Setting: Webhook Bot – Automates direct message to user or staff channel of payment issue.

Benefits

4.1. Immediate automate alerts reduce missed subscriptions and enable prompt subscriber action.
4.2. Minimize lost revenue and automate dunning workflows.
4.3. Automates internal follow-up and team coordination; reduces manual oversight.
4.4. Automated audit trails and reporting on payment failure patterns.
4.5. Enhanced customer satisfaction through proactive communication and service reliability automation.