Customer Management & EngagementPurpose
1.2. Automates the process where a customer receives real-time confirmations immediately after reserving a table, plus automated reminders ahead of their visit, supporting personalized messages and branding.
1.3. Automated systems reduce manual workloads for staff and offer a consistent communication experience, while capturing guest responses or cancellations automatically.
Trigger Conditions
2.2. Reservation time approaching (e.g., 24h, 3h, or 1h before) triggers automated reminder.
2.3. Reservation updated or canceled automatically triggers a follow-up notification.
Platform Variants
• Feature/Setting: API – POST to /Messages; automated preset SMS with reservation details; sample: {"To": "+505xxxx", "Body": "Your table @ La Cocina Nica is booked"}
3.2. SendGrid (Email)
• Feature/Setting: Send Email API – automated transactional email; use dynamic templates for confirmations/reminders; sample: POST /mail/send
3.3. Mailgun
• Feature/Setting: Messages API – send automated emails on reservation events; sample: /v3/YOUR_DOMAIN/messages
3.4. Nexmo (Vonage SMS)
• Feature/Setting: SMS API – automatedly push SMS reservation reminders; sample: /sms/json {“text”: “Reservation confirmed”}
3.5. Plivo
• Feature/Setting: Message API – automates scheduling SMS for reservation confirmations; use "/Message" endpoint
3.6. Amazon SES
• Feature/Setting: SES SendEmail – automated email confirmations with branding; use reservation triggers
3.7. Zapier
• Feature/Setting: Gmail/Outlook/SMS integrations to automate sending confirmations from reservation app
3.8. Pabbly Connect
• Feature/Setting: SMTP/SMS workflows – automates message sending based on form/POS event
3.9. ActiveCampaign
• Feature/Setting: Automations – Booking tag triggers personalized automated emails/SMS
3.10. HubSpot
• Feature/Setting: Workflows – reservation trigger automates transactional email/SMS to contact
3.11. Moosend
• Feature/Setting: Automations – “when reservation created” triggers email confirmation
3.12. ClickSend
• Feature/Setting: SMS API – send automated reservation messages via /v3/sms/send
3.13. MessageBird
• Feature/Setting: SMS API – automate reminders based on reservation time using webhook
3.14. Intercom
• Feature/Setting: Custom Bots – automate follow-up on reservations with SMS/email
3.15. WhatsApp Business API
• Feature/Setting: Automated message template via /messages endpoint; send reminders
3.16. Slack
• Feature/Setting: Webhook – automated notification to staff when reservation confirmed
3.17. Google Workspace (Gmail API)
• Feature/Setting: Automated email reservation confirmation via send endpoint
3.18. Outlook 365
• Feature/Setting: Automated email via Microsoft Graph API when reservation is created
3.19. Freshdesk
• Feature/Setting: Automated ticket/email for reservation events to customer
3.20. Airtable
• Feature/Setting: Automations – trigger sends confirmation email/SMS via script action
3.21. Salesforce
• Feature/Setting: Process Builder/Flow – automates sending email/SMS on record creation
3.22. Klaviyo
• Feature/Setting: Automated flows when ‘Reservation’ list updated; send branded confirmation
Benefits
4.2. Reduces no-shows by automating timely communications, boosting operational efficiency.
4.3. Improves professional image with consistently branded, automatedly delivered messages.
4.4. Cuts down staff time spent on manual messaging, maximizing automatable processes.
4.5. Enables scalable customer engagement—automation fits one location or many.
4.6. Integrates well with CRM/POS for seamless reservation management automation.
4.7. Offers trackable delivery, open, and response rates for performance optimization through analytics endpoints.