Incident logging and workflow-based escalation

Purpose

1.1 Automate incident logging and workflow-based escalation for nuclear power companies, ensuring rapid detection, reporting, stakeholder notification, compliance tracking, resolution, and evidence retention.
1.2 Enables multiple data input channels, automating the classification, escalation, notification, and status monitoring of safety, security, environment, cyber, or operational incidents.
1.3 Automatedly enforces auditable response standards, allows real-time oversight, and integrates reports with regulatory and plant systems, directly reducing operator error and delayed escalations.

Trigger Conditions

2.1 Sensor anomaly or threshold breach detected (e.g. radiation, temperature, pressure).
2.2 Staff, contractor, or public manual report via digital channel.
2.3 System event/alert from SCADA, DCS, or cybersecurity monitoring.
2.4 Automated detection from AI/ML models or video surveillance for unusual activities.
2.5 Incident escalation instruction from supervisory automated systems.

Platform Variants

3.1 ServiceNow
• API: Incident Management REST API; automates ticket creation, status check, escalation rules.

3.2 IBM Maximo
• Feature: Work Order API; automates incident logging in asset management and triggers workflow.

3.3 Microsoft Power Automate
• Connector: Common Data Service, Outlook, Teams—automated escalations to individuals and channels.

3.4 PagerDuty
• API: Events API v2; automates critical incident notifications and escalations.

3.5 Splunk
• Endpoint: HTTP Event Collector; automate sending log entries and alarm events to SIEM.

3.6 Twilio
• API: SMS/Voice Call API; automating urgent notifications to on-call engineers or managers.

3.7 SendGrid
• API: Mail Send API; automate incident summary emailing with escalation path.

3.8 Slack
• Feature: Incoming Webhooks; automate posting incident and escalation status to response channels.

3.9 Jira
• API: Issue Create and Transition APIs; automate opening and escalating incident tickets.

3.10 Salesforce
• API: Case Object API; automate logging and route escalation to crisis teams.

3.11 Google Workspace
• Apps Script: auto-generate reports and automate escalated incident workflow to Docs, Sheets.

3.12 Azure Logic Apps
• Connector: Alert and Action Groups; automate integrating cloud security alerts into escalation process.

3.13 AWS Lambda
• Handler: Incident event processors; automates custom logic for escalation routes.

3.14 Cisco Webex
• API: Messages API; automate posting to incident channels and updating response teams.

3.15 Zoho Desk
• Feature: Workflow Rules; automate escalation on incident ticket severity.

3.16 Freshservice
• API: Ticket Automation Rules; with automated priority assignments and escalations.

3.17 Opsgenie
• API: Alert API; automate triggers and notification flows for incident escalation.

3.18 Microsoft Teams
• Feature: Adaptive Cards API; automates incident forms and escalated status notifications.

3.19 Asana
• API: Task API; automate incident tracking and escalated task assignment.

3.20 Trello
• Power-Up: Automation Rules; automate board updates based on incident workflow status.

3.21 Google Chat
• Feature: Webhook; automates escalation alerts posted to incident response rooms.

3.22 HubSpot
• API: Ticket Pipeline; automate incident logging and escalation pipeline routing.

3.23 Zoho Creator
• Feature: Deluge scripting to automate incident recording and escalation notifications.

Benefits

4.1 Automates end-to-end incident registration, categorization, and timing for compliance.
4.2 Reduces response/loss time by automatedly alerting and escalating to correct tiers instantly.
4.3 Minimizes manual errors by automating multi-channel notifications and documenting every step.
4.4 Enhances evidence trails for audits and regulatory review via automated and centralized logs.
4.5 Enables real-time monitoring, automatedly supporting operational continuity and safety.