Waitlist and table assignment notifications

Purpose

1. Automate waitlist and table assignment notifications, ensuring every customer is promptly informed via preferred communication channels.

2. Automatedly minimize manual effort by integrating reservation management and real-time updates, streamlining Nyonya restaurant operations.

3. Automator ensures each customer’s place on the waitlist and table assignment status is tracked and notifications are automatically dispatched.

4. Automating communication reduces wait time complaints, enhances customer satisfaction, and supports dynamic staff coordination.

5. Enable automated reminders, confirmations, and two-way replies to keep guests and hosts updated without human intervention.

Trigger Conditions

1. Customer joins the digital waitlist or reservation is created/modified in the POS or reservation system.

2. Table becomes available and staff marks it in reservation software or POS.

3. Customer cancels, reschedules, or confirms their position/table via any communication channel.

4. Time-based trigger to remind customer ahead of table readiness or to prevent no-shows with automation.

5. Manager requests bulk notifications for priority or VIP guests via automated workflows.

Platform Variants

1. Twilio SMS

• Feature: Programmable Messaging API
  
• Setting: Automate sending SMS on reservation status; use API endpoint POST /Messages with dynamic templates.
  

2. SendGrid

• Feature: Transactional Email API
  
• Setting: Automate waitlist assignment/confirmation emails via POST /mail/send.
  

3. WhatsApp Business API

• Feature: Automated notification messages
  
• Setting: Configure pre-approved message templates; automate table assignment via POST /messages.
  

4. Slack

• Feature: Incoming Webhooks
  
• Setting: Automate staff channel alerts on table status or guest arrivals with webhook integration.
  

5. Telegram

• Feature: Bot API
  
• Setting: Automate table/queue alerts to customers with sendMessage API.
  

6. HubSpot

• Feature: Workflows
  
• Setting: Automate contact-based notifications using "Send Email" action within workflow editor.
  

7. Mailgun

• Feature: Email API
  
• Setting: Automate confirmations via POST /messages endpoint with dynamic recipient data.
  

8. Intercom

• Feature: Automated Messages
  
• Setting: Automate guest support queries and waitlist notifications via Series automation.
  

9. Airtable

• Feature: Automations
  
• Setting: Update waitlist record triggers automated notifications by connecting Automations to “Send email” or webhook.
  

10. Salesforce

• Feature: Process Builder
  
• Setting: Automate SMS or email when reservation status changes, using Outbound Message or Flow Builder.
  

11. Zendesk

• Feature: Triggered Ticket Email
  
• Setting: Automate customer communications for updated table statuses through automated ticket updates.
  

12. Pipedrive

• Feature: Workflow Automation
  
• Setting: Automate notifications on status field updates, triggering actions to communicate with customers.
  

13. Microsoft Teams

• Feature: Connectors
  
• Setting: Automate staff notifications for table assignments using Office 365 connector integration.
  

14. Google Chat

• Feature: Webhook Bots
  
• Setting: Automate alerts to staff or customers upon table readiness using webhook bot notifications.
  

15. ActiveCampaign

• Feature: Automation
  
• Setting: Automate waitlist notification emails or SMS via workflow triggers.
  

16. ClickSend

• Feature: SMS API
  
• Setting: Automate text notifications by sending requests to POST /sms/send.
  

17. Zapier

• Feature: Automation Zaps
  
• Setting: Automate across platforms by linking reservation software triggers to SMS/email notification actions.
  

18. Freshdesk

• Feature: Automations
  
• Setting: Automated ticket updates and guest communication flows triggered by reservation changes.
  

19. Discord

• Feature: Bot API
  
• Setting: Automate direct messages to customers or staff for status notifications using createMessage endpoint.
  

20. Google Calendar

• Feature: Event notifications
  
• Setting: Automate sending calendar invites/emails as reminders for upcoming reservations.
  

21. Plivo

• Feature: SMS API
  
• Setting: Automate dispatching reservation status messages with the POST /Message endpoint.
  

22. Kavenegar

• Feature: SMS API
  
• Setting: Automate table assignment alerts for customers using the /sms/send API.
  

23. Brevo (formerly Sendinblue)

• Feature: Transactional Emails
  
• Setting: Automate triggered campaigns for waitlist updates using SMTP API.
  

24. Messenger Platform

• Feature: Send API
  
• Setting: Automate sending Messenger notifications when table is ready (POST /me/messages).
  

Benefits

1. Automates guest communication, reducing manual notification errors.

2. Automated notifications free up staff for higher-value service.

3. Automation synchronizes front-of-house and guest communications, boosting efficiency.

4. Automator supports multi-channel engagement, adapting to guest preferences.

5. Automating waitlist and table alerts reduces guest frustration and increases retention.

6. Automation ensures accurate, timely updates, decreasing no-show rates and improving workflow.