Therapist-to-client secure message notifications

Purpose

 1.1. Automate secure message delivery from occupational therapists to clients, ensuring confidentiality, session reminders, exercise updates, progress tracking, and post-session follow-ups within therapy workflows.
 1.2. Support HIPAA-compliant communication, document exchange, and instant client engagement for therapy plans, appointment logistics, education, and real-time check-ins.
 1.3. Automate cross-platform alerting, centralized message management, multi-device access, and audit trails for therapy teams and clients.

Trigger Conditions

 2.1. New secure message composed and sent by occupational therapist.
 2.2. Scheduled appointment reminders or follow-ups due for certain clients.
 2.3. Document (e.g., exercise plan, report) uploaded or updated for client.
 2.4. Automated client progress milestones reached in therapy management system.
 2.5. Urgent broadcast notification initiated by therapist or administrator.

Platform Variants

 3.1. Twilio (Programmable SMS/Messaging API)
  • Feature/Setting: Automate SMS or WhatsApp alert upon therapist message event; configure using SendMessage API with message content and client phone number.
 3.2. SendGrid (Mail Send API)
  • Feature/Setting: Automate secure email dispatch with dynamic template on message creation event, using /mail/send endpoint with encrypted payload.
 3.3. Microsoft Teams (Webhook & Graph API)
  • Feature/Setting: Automate Teams message or notification; set up Incoming Webhook with adaptive card containing therapist note.
 3.4. Slack (Chat.PostMessage API)
  • Feature/Setting: Automate direct message or channel alert to client or caregivers; configure OAuth token and specify channel/user ID in payload.
 3.5. Zoom (Chatbot & Webhooks)
  • Feature/Setting: Automate in-session or pre-session secure chat notification; use Chatbot Send Message API and event-based trigger.
 3.6. Google Chat (Webhooks)
  • Feature/Setting: Automate sending secure notification to Chat Room; configure space webhook URL, include message blocks with structured data.
 3.7. WhatsApp Business (Cloud API)
  • Feature/Setting: Automate private WhatsApp notification using Send Message Cloud API; register client phone, compose JSON payload.
 3.8. Signal (Signal Messenger REST API)
  • Feature/Setting: Automate sending E2E encrypted Signal message via REST call, include attachments as needed.
 3.9. ProtonMail (ProtonMail API)
  • Feature/Setting: Automate secure email message with encrypted content, use SendMessage API endpoint.
 3.10. RingCentral (Glip & SMS APIs)
  • Feature/Setting: Automate instant message or SMS delivery to client, configure /sms endpoint with message, number, and authorization.
 3.11. Salesforce Health Cloud (Health Cloud API)
  • Feature/Setting: Automate client message object creation/notification, use Health Cloud Message API to trigger client alert.
 3.12. SimplePractice (Client Portal API)
  • Feature/Setting: Automate secure client portal notification; configure API endpoint to push therapist-to-client secure message.
 3.13. TheraNest (API Webhook Notification)
  • Feature/Setting: Automate sending client notification when therapist note added, use webhook or Notification API configuration.
 3.14. Doxy.me (API Webhooks/Notifications)
  • Feature/Setting: Automate chat or session start notification, configure webhook to fire on therapist message sent.
 3.15. Zoom.ai (Actionbot API)
  • Feature/Setting: Automate scheduled and triggered message workflows for therapy reminders using Actionbot's triggered action endpoints.
 3.16. Zendesk (Ticket & Messaging API)
  • Feature/Setting: Automate ticket/message creation and secure notification; use /messages API for secured client communication.
 3.17. Intercom (Messages API)
  • Feature/Setting: Automate in-app message or push alert; configure API to trigger secure communication on therapist action.
 3.18. Mailgun (Messages API)
  • Feature/Setting: Automate transactional secure email dispatch; use Messages API, pass encryption headers and message body.
 3.19. Vonage (Messages & Dispatch API)
  • Feature/Setting: Automate SMS, WhatsApp, or Viber notifications via /v1/messages API with recipient data and E2E encryption.
 3.20. Freshdesk (Omnichannel API)
  • Feature/Setting: Automate secure client notification via Freshdesk Messaging API, linking session to client contact.
 3.21. ClickSend (Email/SMS API)
  • Feature/Setting: Automate therapist-to-client message notification across SMS/email/fax; configure API endpoint and message logic securely.
 3.22. TigerConnect (Clinical Messenger API)
  • Feature/Setting: Automate HIPAA-compliant messenger alert using secure real-time message API, configure user-channel mapping for secure delivery.
 3.23. MedTunnel (Secure Messaging API)
  • Feature/Setting: Automate secure medical message delivery; use Message API with encryption and client account linking.

Benefits

 4.1. Automates secure, HIPAA-compliant communication, reducing therapist admin load.
 4.2. Automator for prompt client engagement, improving attendance and outcomes.
 4.3. Provides auditability for message delivery and therapy documentation.
 4.4. Enables real-time, multi-channel alerts to ensure message accessibility.
 4.5. Improves compliance through automated and tracked notifications across platforms.
 4.6. Fosters client satisfaction via seamless, automated information flow.
 4.7. Centralizes communication for therapy teams, automating workflow efficiency.