Limitation and self-exclusion notifications

Purpose

1. Automate delivery of limitation and self-exclusion notifications to customers of off-track betting shops in full regulatory compliance.

2. Ensure real-time alerts to prevent prohibited gambling actions and provide timely information for responsible gaming.

3. Automate tracking, record-keeping, and acknowledgement collection whenever a limitation or self-exclusion status changes.

4. Support customer safety and legal obligations by automatedly escalating, logging, and reporting all notification activities.

Trigger Conditions

1. Automated when a customer reaches a set loss or deposit threshold (limitation).

2. Automated if a customer requests or is enrolled in self-exclusion, either online or on-premises.

3. Automating triggers on manual staff updates or 3rd party exclusion list sync.

4. Automated checks on daily system reviews or API webhooks from regulator databases.

Platform Variants

1. Twilio SMS

- Feature/Setting: Automate SMS send via Programmable Messaging API; configure sender ID, message template, and compliance filters.
- Sample: POST to /Messages endpoint with trigger on exclusion event.

2. SendGrid

- Feature/Setting: Automated email via Send API; setup sender domain, compliance wording in template, automation workflows.
- Sample: POST to /mail/send with dynamic fields for customer data.

3. Slack

- Feature/Setting: Automating internal staff alerts using Incoming Webhooks; designate exclusion-alerts channel, enable notification triggers.
- Sample: Webhook JSON payload with notification context.

4. Microsoft Teams

- Feature/Setting: Automated notifications with Teams Connectors; configure exclusion report notifications in compliance group.
- Sample: POST JSON to Teams Webhook on trigger.

5. Zendesk

- Feature/Setting: Automates ticket creation for each limitation event through the Tickets API; auto-assign to compliance team.
- Sample: POST to /api/v2/tickets with exclusion event details.

6. HubSpot

- Feature/Setting: Automates customer lifecycle property updates; setup workflows for limitation flag, automated emails.
- Sample: PATCH to Contacts API when status changes.

7. Intercom

- Feature/Setting: Automated chat notification and customer note; activate targeted outbound messaging on exclusion.
- Sample: POST via Conversations API on event.

8. Mailgun

- Feature/Setting: Automate transactional notification emails; preset compliance templates for exclusion events.
- Sample: POST to /messages endpoint with personalization.

9. Salesforce

- Feature/Setting: Automating record update and campaign notification using Process Builder or Flow; automate exclusion flag on contact.
- Sample: Trigger Flow on status update API event.

10. Zapier

- Feature/Setting: Automate multi-app workflows; connect CRM, email, and SMS in one automating chain on exclusion.
- Sample: Trigger on webhook, action via Email/SMS.

11. Google Sheets

- Feature/Setting: Automatically log every exclusion or limitation event for compliance; use Apps Script to issue automator notifications.
- Sample: Script triggers on row insert.

12. Monday.com

- Feature/Setting: Automates board update and team notifications; set status column triggers, connect email or Slack.
- Sample: Automation recipe on item change.

13. Pipedrive

- Feature/Setting: Automate deal stage changes and notification notes when customer enters limitation; setup Deal API triggers.
- Sample: POST to /deals endpoint with exclusion status.

14. Mailjet

- Feature/Setting: Automated compliance email; create segmented campaigns for different exclusion scenarios.
- Sample: POST via Send API when exclusion detected.

15. Airtable

- Feature/Setting: Automatically update records and send exclusion notifications; use Automations to email on new entry.
- Sample: Automate on “Status” field change.

16. GMail (Google Workspace)

- Feature/Setting: Automates sending templated emails; use Gmail API for automated exclusion notifications.
- Sample: POST to /gmail/v1/users/me/messages/send with message template.

17. Freshdesk

- Feature/Setting: Automate ticket and email notices for every limitation event; use automator rules to segment cases.
- Sample: API callback on exclusion trigger.

18. ActiveCampaign

- Feature/Setting: Automate email journeys and contact tagging on exclusion/limitation events; configure Automation Builder.
- Sample: POST to Contacts API, initiate workflow.

19. Zoho CRM

- Feature/Setting: Automatically update customer records and notify account managers upon exclusion; setup workflow rules/API triggers.
- Sample: PUT to /crm/v2/Contacts.

20. DocuSign

- Feature/Setting: Automates exclusion form distribution and digital signature collection; use Envelopes API for automated send and reminders.
- Sample: POST to /envelopes endpoint on trigger.

21. Microsoft Power Automate

- Feature/Setting: Automate cross-platform notifications and logging between office, email, and compliance databases.
- Sample: Cloud flow on HTTP webhook with automated actions.

Benefits

1. Automates adherence to betting regulations, ensuring customer protection and audit trails.

2. Automatedly notifies customers instantly, minimizing non-compliance risks.

3. Saves manual effort through end-to-end automation of critical workflows.

4. Enables comprehensive, automatable reporting and escalations for legal and management review.

5. Maintains accuracy and reduces liability by automating notification and recordkeeping processes.