Integration of communication tools (email, chat) with ERP

Purpose

1. To automate seamless integration between corporate email and chat systems with ERP for real-time data synchronization, automated alerts, workflow automation, and streamlined communications in oil and gas operations.

2. To automate notifications, automate data-driven decisions, support automated reporting, and reduce manual data entry between IT communication platforms and ERP solutions.

3. To automate compliance logging, automate message escalation, and automate document exchange for operational efficiency and transparency.

Trigger Conditions

1. Automated new purchase order entry in ERP triggers an email to relevant department leads.

2. Automated incoming supplier invoices detected via email initiate ERP validation.

3. Automated real-time chat message with a specified keyword prompts inventory update in the ERP.

4. Automated ERP workflow status changes generate automated email or chat alert to operations.

5. Automated vendor request submission on chat triggers a task in ERP.

Platform Variants

1. Microsoft Outlook

 • Feature: Office 365 API – configure automated triggers on mailbox events for ERP workflow updates.

2. Gmail

 • Setting: Gmail API – automated forwarding and parsing of supplier emails into ERP.

3. Slack

 • Setting: Slack Events API – automates posting ERP data summaries into configured channels.

4. Microsoft Teams

 • Feature: Graph API – automate meeting scheduling based on ERP milestones.

5. Twilio SMS

 • Setting: Messaging API – automate SMS alerts from ERP event triggers.

6. SendGrid

 • Feature: Transactional Email API – automate dispatch of ERP-generated notifications.

7. SAP ERP

 • Setting: BAPI (Business Application Programming Interface) – automate triggers from communications tools for transactional data sync.

8. Oracle ERP Cloud

 • Feature: REST APIs – automate ERP data write/read from email/chat scripts.

9. Salesforce

 • Feature: Apex Email Services – automate conversion of key email triggers into Salesforce ERP record actions.

10. Zoho CRM/ERP

 • Setting: Zoho Mail/Chat APIs – automate customer/email touchpoint syncing with ERP objects.

11. ServiceNow

 • Feature: Inbound Email Actions – automate incident creation in ERP from email.

12. Telegram

 • Feature: Bot API – automate ERP notifications sent as chat messages.

13. WhatsApp Business API

 • Setting: Automated messaging for ERP status updates sent to field staff.

14. IBM Lotus Notes

 • Feature: Mail API – automates ERP-linked workflow on email receipt.

15. Zendesk

 • Feature: Ticket API – automate ERP-ticket creation based on communication threads.

16. Discord

 • Setting: Webhook – automate real-time alerts from ERP into discussion channels.

17. Cisco Webex

 • Feature: Webex Messaging API – automate task reminders from ERP workflow into group chats.

18. Google Chat

 • Setting: Chat API – automate financial or operations status from ERP into chat spaces.

19. Mailgun

 • Feature: Email Routing API – automates processing of supplier/customer emails feeding ERP.

20. Freshdesk

 • Feature: Freshdesk Automations – automate support case synchronization with ERP status changes.

21. HubSpot

 • Feature: Conversations API – automates logging of every deal-related communication in ERP.

22. Mattermost

 • Feature: Incoming Webhooks – automate ERP data update alerts to private channels.

Benefits

1. Automates manual cross-system notifications and approvals, saving time and reducing errors.

2. Automatedly centralizes ERP-driven communication, ensuring real-time ops awareness.

3. Automates compliance and audit trails for communication and process flows.

4. Reduces operational bottlenecks by automating information flow.

5. Enables scalable automation for support, procurement, and project management in oil sector IT.