Prescription refill request handling

**Purpose**

1.1. Automate all steps of prescription refill request management for oral surgery clinics, ensuring timely, secure, and compliant handling of patient medication needs.
1.2. The automation covers request intake, eligibility checks, physician notification, prescription generation, pharmacy communication, patient confirmations, and compliance tracking.
1.3. Reduce manual workload, minimize errors, meet regulatory demands, boost efficiency, and improve patient experience by automating repetitive refill workflows.

**Trigger Conditions**

2.1. Automatedly detect inbound prescription refill requests via patient portal, phone IVR, fax, EHR, or email.
2.2. Automate triggers from API event (e.g., new intake form submission) or manual staff entry in EHR.
2.3. Trigger automation if refill eligibility matches protocols (e.g., time since last refill).

**Platform Variants**

3.1. Epic EHR
• Feature/Setting: Automate HL7 FHIR API event for new renewal request. Configure webhook endpoint for 'MedicationRequest' resource.

3.2. Cerner
• Feature/Setting: Automator for 'Process Refill Request' Smart on FHIR app. Configure OAuth2 and subscribe to MedicationRequest events.

3.3. DrChrono
• Feature/Setting: Automate trigger on patient refill request via REST API `/prescriptions/`. Pipe data to downstream workflow.

3.4. Athenahealth
• Feature/Setting: Use 'Patient medication' API event to automate detection. Configure webhook for script-filling actions.

3.5. Practice Fusion
• Feature/Setting: Automate notification on new 'Prescription Renewal' in EHR; setup automated email to provider.

3.6. Twilio SMS
• Feature/Setting: Automate SMS parsing for keywords ('refill', 'prescription'), webhook to refill automation logic.

3.7. RingCentral
• Feature/Setting: Automate voicemail transcription and IVR routing; webhook trigger on new message with 'refill request'.

3.8. SendGrid
• Feature/Setting: Automate inbound parse webhook for email requests, link to prescription automator workflow.

3.9. Sfax
• Feature/Setting: Automate detection of refill forms in faxes: API event triggers automating OCR and data extraction.

3.10. Microsoft Power Automate
• Feature/Setting: Automate workflow with trigger for Outlook email or Teams message containing 'refill'.

3.11. Zapier
• Feature/Setting: Automate connection between Typeform (refill request form) and EHR database update.

3.12. Google Cloud Functions
• Feature/Setting: Stateless function automates validation and routing of digital refill requests.

3.13. AWS Lambda
• Feature/Setting: Trigger automator upon upload of a refill PDF to S3 with OCR and data normalization.

3.14. DocuSign
• Feature/Setting: Automate digital signature collection from physicians for controlled substance refills; configure callback on sign completion.

3.15. Salesforce Health Cloud
• Feature/Setting: Automate creation of case record for refill request, escalator automates assignment to clinical lead.

3.16. Slack
• Feature/Setting: Automate alert to prescriber in Slack channel when refill request requires urgent manual review.

3.17. Medisafe
• Feature/Setting: Automate push notifications to patient app with status of refill request.

3.18. Redox
• Feature/Setting: Configure Redox API for EHR interoperability, automate pushing prescription data to partner pharmacies.

3.19. Mailgun
• Feature/Setting: Automate incoming email monitoring for 'refill' requests, route emails with attachments to processing logic.

3.20. PagerDuty
• Feature/Setting: Automate escalation of refill delays or errors, send automated alert to on-call practitioner.

3.21. Intercom
• Feature/Setting: Automate chat intake for refill, route data to backend automator workflow.

3.22. QuickBase
• Feature/Setting: Automate intake form submissions, trigger custom automator downstream logic.

3.23. Microsoft Teams
• Feature/Setting: Automate direct message notifications to clinicians for refill approval, configure actionable cards.

3.24. Smartsheet
• Feature/Setting: Automate logging and tracking of all prescription refill requests in a workflow sheet.

3.25. Google Sheets
• Feature/Setting: Automate appending new refill requests as structured rows for compliance tracking.

**Benefits**

4.1. Automate end-to-end refill handling to reduce manual errors and missed requests.
4.2. Automated processes ensure regulatory and documentation compliance.
4.3. Automating notifications accelerates decision-making and patient communication.
4.4. Automation of multi-channel intake (SMS, calls, EHR, email) increases accessibility for patients.
4.5. Automated escalation and tracking boosts care quality and clinic reputation.
4.6. Automate reporting for audits and continuous process improvement in oral surgery clinics.