Patient Communication & EngagementPurpose
1.2. Enhance patient engagement by automating personalized outreach, ensuring consistent, scheduled dissemination of compliance and recovery information.
1.3. Reduce staff workload through automated workflows, ensuring timely, targeted, and trackable delivery of educational resources.
1.4. Enable automated follow-ups, patient reminders, and engagement tracking, automating the communication cycle for improved clinical outcomes.
Trigger Conditions
2.2. Post-appointment, automates procedure- or diagnosis-specific material dispatch.
2.3. Scheduled follow-up intervals automating check-ins (e.g., 2 weeks after surgery).
2.4. Patient-initiated requests via website forms automate on-demand information delivery.
2.5. Changes in medical record status (new diagnosis) automates relevance-based health tip automation.
Platform Variants
• Feature/Setting: Automate outbound SMS via Programmable SMS API; configure templates for scheduled health tips.
3.2. SendGrid
• Feature/Setting: Automate bulk/transactional emails; use Marketing Campaigns API for segmented education series.
3.3. Mailchimp
• Feature/Setting: Automating educational drip campaigns via Automations; trigger by tag (post-visit, post-surgery).
3.4. WhatsApp Business API
• Feature/Setting: Automate message sequences for health tips; auto-trigger upon set conditions (visit date).
3.5. ActiveCampaign
• Feature/Setting: Automate engagement via automation recipes; utilize “If/Else” for adaptive content.
3.6. HubSpot
• Feature/Setting: Automate emails or chat messages using Workflows; connect to contact-based events.
3.7. Facebook Messenger API
• Feature/Setting: Automate chatbot responses; schedule outbound message series with health content.
3.8. Google Chat API
• Feature/Setting: Automate bot to dispatch messages in patient community rooms; trigger on calendar events.
3.9. Slack API
• Feature/Setting: Automate broadcast to patient cohorts via channels; use incoming webhooks for content delivery.
3.10. Microsoft Teams API
• Feature/Setting: Automate adaptive card posts in patient support spaces; schedule using Graph API.
3.11. Salesforce Marketing Cloud
• Feature/Setting: Automate tailored journeys with Journey Builder; segment by orthopedic condition.
3.12. Drip
• Feature/Setting: Automate multi-channel touchpoints (email/SMS); trigger flows using behavioral data.
3.13. Klaviyo
• Feature/Setting: Automate smart-sequenced educational content; use “Flows” for trigger-based tips.
3.14. Intercom
• Feature/Setting: Automate in-app and email messages; deploy targeted, automatable nurture series.
3.15. Zendesk
• Feature/Setting: Automate macro-triggered notifications for FAQs and guidance post-visit.
3.16. Viber API
• Feature/Setting: Automate broadcast of media-rich health content to subscribers; timed sequences.
3.17. WeChat Official Accounts API
• Feature/Setting: Automating push notifications for rehab tips; scheduled API-controlled dispersal.
3.18. Telegram Bot API
• Feature/Setting: Automate health content blast and interactive tips via bot workflows.
3.19. Constant Contact
• Feature/Setting: Automate email education series; configure autoresponders by patient list.
3.20. MoEngage
• Feature/Setting: Automate multi-channel campaign orchestration; segment by visit or diagnosis.
3.21. Patient engagement platforms (e.g., Well Health)
• Feature/Setting: Automate omnichannel messaging; integrate with EHR for context-driven automation.
3.22. Zoho CRM
• Feature/Setting: Automate follow-up emails/SMS from patient lifecycle workflows.
Benefits
4.2. Reduces manual intervention, automating repetitive staff tasks.
4.3. Enables automated tracking of patient engagement and feedback responses.
4.4. Ensures consistent, automatable outreach across multiple patient communication channels.
4.5. Automates personalization for diagnosis/procedure-specific content, enhancing patient experience.
4.6. Allows medical staff to focus on care by automating touchpoints during critical recovery or treatment periods.