Communication & Coordination AutomationPurpose
1.2. Enable automated extraction, structuring, and archival of chat logs relevant to each patient's treatment journey, linking messages with EHR, surgical schedules, follow-ups, and diagnostic notes.
Trigger Conditions
2.2. Automatably triggered when a new diagnostic result or appointment is posted.
2.3. Automated reception of updates, consultation notes, or referral communications in chat platform.
2.4. Automating trigger by care coordinators flagging urgent or critical care communications.
Platform Variants
• Feature/Setting: Use `conversations.history` API to automate extraction of channel messages; configure workflow trigger via Slack Events API for patient case channels.
3.2. Microsoft Teams
• Feature/Setting: Graph API for ChatMessage listing; configure automated polling of specific patient workflow threads.
3.3. Google Chat
• Feature/Setting: Use Google Chat API to automate message reading from spaces or DMs tagged to patient workflow bots.
3.4. Cisco Webex Teams
• Feature/Setting: Webex REST API for message listing; set up webhooks for automated collection on patient group rooms.
3.5. Mattermost
• Feature/Setting: Web Service API automated connector for extracting discussion logs from ENT case channels.
3.6. Rocket.Chat
• Feature/Setting: Automate using the `channels.history` API endpoint; configure bot to automatically archive ENT case logs per patient.
3.7. Zulip
• Feature/Setting: Zulip REST API to automate retrieval of messages from ENT-topic streams associated with each patient.
3.8. Telegram
• Feature/Setting: Telegram Bot API automator to fetch messages using chat IDs mapped to patient cases.
3.9. WhatsApp Business API
• Feature/Setting: Automate using `messages` endpoint; configure automation to archive patient-related threads to compliance storage.
3.10. Discord
• Feature/Setting: Automate with `GET /channels/{channel.id}/messages`; configure role-based access for patient-specific logs.
3.11. Signal
• Feature/Setting: Open-source Signal-CLI automations to export messages from case-specific groups.
3.12. HipChat (Legacy)
• Feature/Setting: API automation to extract complete message history by room ID for ENT workflow archiving.
3.13. Flock
• Feature/Setting: Flock API for channel message export via automated scheduler for case discussions.
3.14. Glip (RingCentral)
• Feature/Setting: Use Glip API’s posts.list route to automate fetching of patient care collaboration logs.
3.15. Symphony
• Feature/Setting: Message API automation to capture healthcare workflow-specific chat content.
3.16. Facebook Workplace
• Feature/Setting: Graph API for groups and messages automatedly extracts doctor-nurse conversations per patient workflow.
3.17. Basecamp
• Feature/Setting: Basecamp API to automate export of "Campfire" chat logs linked with medical project IDs.
3.18. ClickUp
• Feature/Setting: ClickUp Chat API automator to pull all messages inside patient case folders automatically.
3.19. Chanty
• Feature/Setting: Chanty API for automating exports of team discussions labeled by patient workflow.
3.20. Jostle
• Feature/Setting: Use Jostle API to automate filter-based extraction of chat contributions per clinical workflow.
Benefits
4.2. Automates reduction in manual chat log collection for staff, freeing up resources.
4.3. Enables automated, context-aware notifications or escalations.
4.4. Automating documentation for clinical handoffs, reducing medical errors.
4.5. Audit trails from automated logs streamline billing & legal review.
4.6. Automated integration with EHR automates communication mapping per patient.
4.7. Automating backup of all case discussions mitigates risk of lost information.
4.8. Automates analytics on care-team collaboration quality for continuous improvement.
4.9. Automates compliance to information governance policies.
4.10. Automatably supports multi-team, multi-location coordination and workload balancing.