Automated survey distribution post-visit

Purpose

1.1. Automate sending surveys to customers immediately after their visit to a pachinko parlor to capture real-time feedback, measure satisfaction, improve service, and engage patrons.
1.2. The aim is to automatedly collect actionable data on the guest experience, identify operational inefficiencies, monitor staff performance, personalize marketing, and boost loyalty via post-visit engagement automation.
1.3. Supports multi-channel, multi-language survey distribution to maximize response rates and survey automation ROI.

Trigger Conditions

2.1. Automated survey distribution triggered upon checkout, POS transaction completion, loyalty card scan out, or exit sensor event.
2.2. Automation can trigger based on specific customer segments or post-event (e.g., tournaments, events, special days) for targeted outreach.
2.3. Automating survey triggers can integrate with reservations system, digital ticket validation, or mobile app activity.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Use "Programmable SMS" API to automate personalized SMS survey dispatch post-visit; configure webhook to trigger on POS close event.
3.2. SendGrid
- Feature/Setting: Configure "Transactional Email API" for automated survey invitations; set up templated dynamic survey links.
3.3. SurveyMonkey
- Feature/Setting: Use "Collect Responses" API for survey links distribution automation; set "invitation rules" to schedule post-visit emails/SMS.
3.4. Google Forms via Gmail
- Feature/Setting: Automate survey link send-out using "Gmail API" to batch email guests post-departure.
3.5. Typeform
- Feature/Setting: "Responses API" automates unique survey links creation; webhook for post-visit automation.
3.6. Mailchimp
- Feature/Setting: "Automation Journeys" to send survey emails after visit detected by POS integration.
3.7. Zendesk
- Feature/Setting: Trigger "Customer Satisfaction Survey" automation via "Ticket Closed" event API.
3.8. Slack
- Feature/Setting: "Incoming Webhooks" automate survey links into private channels or DMs for staff performance feedback.
3.9. Telegram
- Feature/Setting: "Bot API" automation to send surveys directly to customers' Telegram chats after their visit.
3.10. WhatsApp Cloud API
- Feature/Setting: Automated survey dispatch using WhatsApp Business API templates triggered by exit event.
3.11. Facebook Messenger
- Feature/Setting: "Messenger Send API" automates post-visit survey message delivery to customers.
3.12. LINE
- Feature/Setting: "LINE Messaging API" to automate sending survey prompts directly after checkout.
3.13. Salesforce Marketing Cloud
- Feature/Setting: "Journey Builder" to automate personalized, triggered survey invitations.
3.14. Klaviyo
- Feature/Setting: "Flows" to automatically trigger survey email/SMS based on visit completion event.
3.15. HubSpot
- Feature/Setting: "Workflows" automates post-visit feedback sequences via email/SMS.
3.16. Zoho CRM
- Feature/Setting: "Workflow Rules" + "Survey Integration" to automate survey link distribution post-visit.
3.17. Microsoft Power Automate
- Feature/Setting: Use "Automated Flow" triggered by POS data source to send survey through email or SMS connector.
3.18. ActiveCampaign
- Feature/Setting: "Automations" for post-visit email/SMS with embedded survey links.
3.19. Intercom
- Feature/Setting: Use "Custom Bots" to automate in-app survey trigger after customer logs visit.
3.20. Freshdesk
- Feature/Setting: "Automations" for feedback survey on ticket closure, configured for gaming environment.
3.21. WeChat
- Feature/Setting: "Official Account API" to automate survey message to customer WeChat accounts post-visit.
3.22. Shopify
- Feature/Setting: "Flow" app automates survey email dispatch based on purchase or visit events (for hybrid pachinko setups).
3.23. Airship
- Feature/Setting: Automated "Push Notification" campaigns to distribute feedback surveys right after store exit via mobile app.
3.24. Pipedrive
- Feature/Setting: "Workflow Automations" with integrated survey send-outs on deal (visit) closure.

Benefits

4.1. Automates feedback collection, enabling real-time improvements and data-driven decisions.
4.2. Automatedly increases survey response rates and engagement with multi-channel targeting.
4.3. Frees staff from repetitive follow-up, saving time via end-to-end automation.
4.4. Enables targeted operational or marketing automation based on immediate feedback.
4.5. Makes survey distribution, reminders, and collection seamlessly automatable for high-volume customer flows.