Automated phone/SMS verification and follow-up

Purpose

1. Automate the process of verifying customer phone numbers and conducting follow-up via SMS or phone-call as part of onboarding new motorcycle parking customers under the corporate category.

2. Automates sending verification codes to ensure data accuracy and confirm customer intent.

3. Enables automated onboarding status notifications and reminders for documentation, payment confirmation, or welcome instructions.

4. Delivers an automatable, scalable solution to minimize manual verification and improve registration reliability.

5. Supports the automation of compliance procedures and immediate initiation of engagement programs for new users.

Trigger Conditions

1. New registration submission by a motorcycle parking customer.

2. Update or resubmission of user mobile number.

3. Manual trigger by staff for suspicious or incomplete registrations.

4. Scheduled re-check for pending or unverified users.

Platform Variants

1. Twilio

• Feature/Setting: SMS Verify API; configure with customer phone as recipient, auto-generated code in message template, webhooks for status callback.
  

2. Nexmo (Vonage)

• Feature/Setting: Verify API endpoint for phone verification, automates code generation and response tracking via callback URLs.
  

3. Plivo

• Feature/Setting: Messaging API for SMS sending, use Phlo for automatic follow-ups and verification status logic.
  

4. MessageBird

• Feature/Setting: Verify API and automated flows; SMS and voice verification triggers configured in Flow Builder.
  

5. Sinch

• Feature/Setting: SMS Verification API, configure callback events for automated re-sending and onboarding flows.
  

6. Infobip

• Feature/Setting: Phone Number Verification API, automate retries and manage verified status in customer onboarding module.
  

7. Bandwidth

• Feature/Setting: Messaging API for automated SMS verification and programmable voice calls for follow-ups.
  

8. ClickSend

• Feature/Setting: SMS API, configure message body as verification code, automate sequential follow-ups through automation triggers.
  

9. Telesign

• Feature/Setting: Phone Verification API, automates SMS/voice confirmation and result forwarding to CRM.
  

10. SendGrid

• Feature/Setting: Twilio SendGrid Email-to-SMS, automate code delivery via SMS templates and transactional API calls.
  

11. Firebase

• Feature/Setting: Firebase Authentication with phone provider, automates one-time code verification and registration gating.
  

12. AWS SNS

• Feature/Setting: Publish API, automate delivery of verification codes and reminders via SMS topic.
  

13. Microsoft Azure Communication Services

• Feature/Setting: SMS API, configure event-driven automator for status updates and automated onboarding notifications.
  

14. Google Cloud Messaging

• Feature/Setting: Cloud Functions triggers for automated SMS send on registration events.
  

15. Mitto

• Feature/Setting: Verify API and SMS Gateway, automates numbered validation and scheduled follow-ups for onboarding.
  

16. TeleSign

• Feature/Setting: SMS Verify, configure for automated code response handling and status updates to customer record.
  

17. Karix.io

• Feature/Setting: Automated SMS APIs, setup workflow logic for multiple follow-ups and verify success/failure notifications.
  

18. Zenvia

• Feature/Setting: SMS Validate API with automation routines for reminders and documentation requests.
  

19. Routee

• Feature/Setting: Number Verification API, configure follow-up automation rules based on user response or inactivity.
  

20. Ytel

• Feature/Setting: Communications API, automate phone call/SMS workflows for onboarding and instant feedback automation.
  

21. RingCentral

• Feature/Setting: SMS Automation API, configure onboarding flows for automated phone verification, reminders, and welcome messages.
  

22. CM.com

• Feature/Setting: SMS API, configure automator for triggered onboarding verification and sequenced reminders.
  

23. Telnyx

• Feature/Setting: Messaging API, automate verification, automate status tracking, automate escalation for failed verifications.
  

Benefits

1. Reduces manual workload by automating customer verification and follow-up tasks.

2. Minimizes registration fraud by automating the validation of contact info.

3. Increases customer engagement with automated onboarding messages.

4. Improves compliance with automatic documentation and audit trails.

5. Enables scalable, consistent, and reliable onboarding for high-volume motorcycle parking users.

6. Decreases operational cost via automator-driven workflows and reduced manual intervention.

7. Enhances customer experience through rapid, automated setup and informative follow-ups.