Incident and complaint logging automation

Purpose

1.1. Automate incident and complaint logging to ensure every customer issue at a Parsi restaurant is recorded, assigned, and tracked for compliance and resolution.
1.2. Automates the capture, categorization, and escalation of complaints to ensure all regulatory requirements are met and related documentation is generated automatically.
1.3. Ensures digital audit trails are automatedly maintained for inspections and dispute resolution.
1.4. Improves the consistency, speed, and accuracy by automating repetitive elements of incident/complaint intake, response, and compliance reporting.

Trigger Conditions

2.1. Customer submits complaint via webform, email, hotline, or physical kiosk.
2.2. Social media post/tweet/comment with relevant keywords detected automatically.
2.3. Physical incident report is scanned or emailed to a monitored inbox.
2.4. Staff enters a log through POS or mobile app.
2.5. Trigger when specific regulatory terms or incident-prone keywords are detected in incoming messages or scanned documents.
2.6. Complaint phone call is transcribed and keyword matched for automated logging.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Programmable Messaging — automate inbound SMS parsing to trigger complaint entry; configure webhook to receive message, e.g., https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Messages.json
3.2. SendGrid
• Feature/Setting: Inbound Parse — automate email receipt and extract incidents; configure webhook to POST content based on rule, e.g., /inboundemail
3.3. Zendesk
• Feature/Setting: Ticket API — automate complaint ticket creation, tagging, assignment using /api/v2/tickets.json endpoint
3.4. ServiceNow
• Feature/Setting: Incident Management API — automate complaint-to-incident mapping via /api/now/table/incident
3.5. Freshdesk
• Feature/Setting: Ticket Auto-Assignment Rules — automates routing and SLAs for complaints logged via API, e.g., POST /api/v2/tickets
3.6. Salesforce Service Cloud
• Feature/Setting: Case API — automates incoming complaints to Cases using /services/data/vXX.X/sobjects/Case
3.7. Google Forms
• Feature/Setting: Form Submission Webhook — automates form-to-log conversion using Apps Script trigger and webhook push
3.8. Microsoft Power Automate
• Feature/Setting: Automated Flows for Teams or Outlook — automates incident detection in emails/Teams and logging to SharePoint or SQL
3.9. Slack
• Feature/Setting: Incoming Webhooks/Slash Commands — automate direct complaint capture from #compliance channel, e.g., /incident-log
3.10. Trello
• Feature/Setting: Card Automation via API — automates incident card creation and assignment on complaint list, e.g., POST /1/cards
3.11. Jira Service Management
• Feature/Setting: Issue API — automate complaint-to-issue tracking with POST /rest/api/3/issue
3.12. Zoho Desk
• Feature/Setting: Ticket APIs — automates incidents as tickets with POST /api/v1/tickets
3.13. Monday.com
• Feature/Setting: Automations for Form Submissions — automate board updates and incident notifications with API
3.14. Dropbox
• Feature/Setting: File Upload Webhook — automate scanned PDF/physical complaint sync, e.g., /2/files/upload
3.15. DocuSign
• Feature/Setting: Envelope Events Webhook — automates signed complaint documentation capture
3.16. Google Cloud Vision API
• Feature/Setting: OCR on scanned incidents — automate complaint text extraction from uploads
3.17. IBM Watson Tone Analyzer
• Feature/Setting: Automates sentiment detection to prioritize critical complaints
3.18. HubSpot Service Hub
• Feature/Setting: Tickets API — automates integration of complaints from multiple sources into CRM, e.g., POST /crm/v3/objects/tickets
3.19. Intercom
• Feature/Setting: Custom Bots/API — automate chat-based complaint intake and workflow initiation
3.20. Asana
• Feature/Setting: Task Automation via API — automate complaint-to-task queue, POST /api/1.0/tasks
3.21. Facebook Graph API
• Feature/Setting: Automate detection and logging of complaint comments/messages on the restaurant FB page
3.22. AWS Lambda
• Feature/Setting: Serverless Functions — automate routing, extraction, and database storage of incident details on trigger

Benefits

4.1. Incident logging automation increases speed, consistency, and regulatory compliance in complaint management.
4.2. Reduces manual error and automates the enforcement of SLAs and priorities for Parsi cuisine restaurants.
4.3. Ensures automated documentation, escalations, and reporting for audit-readiness and peace of mind.
4.4. Automating complaint flows across channels enhances response times, customer satisfaction, and legal compliance.
4.5. Automation centralizes logs, tracks resolution status, and triggers follow-ups—resulting in increased accountability and better business intelligence.