Lab/test result notifications sent securely to patients

Purpose

1. Automate lab/test result notifications ensuring secure, timely communication to pediatric cardiology patients or guardians.

2. Automates delivery via encrypted email, SMS, or patient portal, reducing manual intervention and risk of missed information.

3. Supports regulatory compliance (HIPAA, GDPR) by utilizing secure channels and audit trails.

4. Provides instant follow-up capabilities, automating reminders if results are read/unread or action-required.

5. Facilitates two-way communication if clinical attention is needed, automating escalation protocols.

Trigger Conditions

1. Automated trigger upon lab system updating test results status to "available".

2. Automates initiation after results pass physician review and release confirmation.

3. Scheduled automation via batch-check of new results at set intervals.

4. Manual trigger by authorized staff via single-click inside EHR/LIS platform.

5. Automates based on patient consent flag for electronic communications.

Platform Variants

1. Twilio SMS

• Feature/Setting: Messaging API; configure automated secure message dispatch linked to patient mobile data.
  

2. SendGrid

• Feature/Setting: Transactional Template API; automate customized result notification emails with dynamic parameters.
  

3. Mailgun

• Feature/Setting: Routes & Templates; automates secure and template-driven email alerts with attachment handling.
  

4. Vonage

• Feature/Setting: SMS API, 2FA; automate SMS dispatch, with optional authentication prior to result view.
  

5. Microsoft Teams

• Feature/Setting: Incoming Webhooks; automate internal alerts for staff on urgent or escalated results.
  

6. WhatsApp Business API

• Feature/Setting: Automated Template Messages; automate direct communications and status tracking.
  

7. RingCentral

• Feature/Setting: SMS API; automate batch result notification with scheduling capabilities.
  

8. Slack

• Feature/Setting: Bot Token API; automate private channel notifications to clinicians of abnormal results.
  

9. DocuSign

• Feature/Setting: eSignature Automation; automate consent requests for sensitive result release.
  

10. Salesforce Health Cloud

• Feature/Setting: Process Builder, Flow; automate patient engagement workflow upon new results.
  

11. Epic EHR

• Feature/Setting: App Orchard APIs; automate result release with patient portal notification.
  

12. Cerner PowerChart

• Feature/Setting: FHIR API; automate pushing results directly to the patient’s records and notifications.
  

13. Meditech

• Feature/Setting: Expanse APIs; automates patient portal update and communication triggers.
  

14. Google Workspace (Gmail API)

• Feature/Setting: Labels and Filters automation; auto-send encrypted result notifications.
  

15. Zivver

• Feature/Setting: SecureMail API; automate outgoing secure messages containing medical data.
  

16. TigerConnect

• Feature/Setting: Clinical Communications API; automate secure, compliant care team and patient messaging.
  

17. Intercom

• Feature/Setting: Auto Messages; automate push notifications or in-app alerts to guardians.
  

18. Jotform

• Feature/Setting: HIPAA Compliant Notification Automation; automate conditional email dispatch on result-ready trigger.
  

19. PagerDuty

• Feature/Setting: Service Event API; automate escalation notification for critical results.
  

20. Zendesk

• Feature/Setting: Triggers & Automations; automate ticket creation for unacknowledged results requiring follow-up.
  

21. Amazon SNS

• Feature/Setting: Topic-based notification automation for multi-channel dispatch (SMS, email, push).
  

22. Azure Communication Services

• Feature/Setting: Email/SMS APIs; automate multi-modal, secure patient communications for test results.
  

Benefits

1. Automates patient result delivery, reducing response time and manual workload.

2. Automated compliance with security standards via platform controls and audit logs.

3. Automation decreases the risk of missed or delayed result communication.

4. Supports scalable, automatable operations as patient load increases.

5. Empowers clinical staff to focus on care, with notifications and escalation automatedly managed.