Communication and Notification AutomationPurpose
1.2. Automatedly target parents after pediatric visits, ensuring compliance with privacy regulations.
1.3. Streamline collection, analysis, and follow-up on feedback, reducing manual workloads and potential missed contacts.
1.4. Automate engagement protocols for regular communication and reputation management.
Trigger Conditions
2.2. Auto-schedule based on discharge or appointment end times.
2.3. Trigger automation if a new patient record is updated as “visited” in the appointment management system.
2.4. Automate follow-up if patient communication preference is SMS, email, or call.
Platform Variants
3.1 Twilio SMS
- Feature/Setting: Use Messaging API to automate sending feedback SMS after recorded visit; configure triggers via EHR webhook.
3.2 SendGrid
- Feature/Setting: Automate feedback email dispatch using Send API; template feedback forms; connect via patient visit triggers.
3.3 Mailchimp
- Feature/Setting: Automate segmented feedback campaigns using API workflows post-visit; activity-based automation triggers.
3.4 Amazon SES
- Feature/Setting: Automate transactional feedback emails using SendEmail API; integrate with EHR or scheduling tools.
3.5 Salesforce Health Cloud
- Feature/Setting: Use Process Builder/Flow automator to auto-send feedback surveys when visit record is updated.
3.6 Zoho CRM
- Feature/Setting: Automate survey delivery with Workflow Rules and Zoho Survey integration post-visit.
3.7 HubSpot
- Feature/Setting: Automate follow-up workflow to send feedback surveys via tracked email after appointment is completed.
3.8 SurveyMonkey
- Feature/Setting: Use API to automate survey sending; trigger via webhook after every pediatric patient consult.
3.9 Google Forms + Gmail API
- Feature/Setting: Automate feedback form link sending through sendMail endpoint when patient’s appointment closes.
3.10 Typeform
- Feature/Setting: Automated post-visit surveys sent via API webhook; connect to clinic management database.
3.11 Zapier
- Feature/Setting: Set up automatable zap to watch for EHR visit completions and trigger multi-channel feedback requests.
3.12 ActiveCampaign
- Feature/Setting: Automate feedback sequences via automations post-tagged patient appointment.
3.13 Intercom
- Feature/Setting: Automated Outreach feature to send survey chat after patient status marked as “visited.”
3.14 Slack
- Feature/Setting: Notify pediatrics admin via automated DM when survey feedback is submitted; enhance feedback loop.
3.15 Vonage
- Feature/Setting: Use SMS API for automated feedback requests; trigger using visit data webhook.
3.16 Microsoft Power Automate
- Feature/Setting: Automate workflows to send feedback emails via Outlook or Teams after EHR entry.
3.17 Airtable
- Feature/Setting: Automate feedback email via scripting block when visit status is updated in pediatric patient’s base.
3.18 Jotform
- Feature/Setting: Automate feedback request forms sent via email API on appointment closure event.
3.19 ClickSend
- Feature/Setting: Automate SMS survey deployment with REST API; configure based on appointment system webhook.
3.20 Pipedrive
- Feature/Setting: Automate feedback email sending using workflow automation feature when deals (visits) are marked done.
Benefits
4.2. Automation reduces manual errors, ensuring timely and reliable patient engagement.
4.3. Streamlined automation increases parental response rates and satisfaction.
4.4. Automatedly supports compliance by consistent, trackable communications.
4.5. Automates feedback analytics integration for continuous pediatric care improvement and reporting.