Communication and Outreach AutomationPurpose
1.2. Automate timely outreach for continuity of care, compliance reporting, and collaborative treatment planning.
1.3. Streamline distributing clinical summaries and outcome notifications directly from perinatal centers to ensure real-time updates in networks.
1.4. Automating notifications minimizes manual intervention, reduces errors, and increases overall data integrity in clinical communications.
1.5. Automator options allow for multi-channel, policy-driven outreach aligned with each partner’s preferred communications protocol.
Trigger Conditions
2.2. Change in patient status (e.g., labor onset, surgery scheduled, discharge, critical incident).
2.3. Completion of diagnostic tests requiring partner coordination.
2.4. Upon upload of new medical documents or test results that are automatable for partner review.
2.5. Scheduled periodic updates for long-term case partners.
Platform Variants
• Feature/Setting: Automate sending SMS alerts; configure using Twilio API: POST /Messages with dynamic payloads mapped to clinical events.
3.2. SendGrid
• Feature/Setting: Automate transactional email notifications; use SendGrid Mail API: POST /mail/send, templated for patient event info.
3.3. Microsoft Teams
• Feature/Setting: Automate channel or direct message alerts via Teams Webhook, POST JSON to endpoint for event-driven updates.
3.4. Slack
• Feature/Setting: Automate notifications to private/group channels; configure via Slack API: chat.postMessage with event variables.
3.5. WhatsApp Business API
• Feature/Setting: Automate WhatsApp message for events; POST JSON via WhatsApp Cloud API.
3.6. PagerDuty
• Feature/Setting: Triggers incident alerting via REST API; configure POST /incidents with event data.
3.7. Salesforce Health Cloud
• Feature/Setting: Automate case update feeds/alerts using the Platform Events API and Process Builder triggers.
3.8. Epic Systems (EHR)
• Feature/Setting: Send HL7 FHIR event notifications using Epic App Orchard API integration.
3.9. Cerner PowerChart
• Feature/Setting: Automate referrals/alerts via Cerner Ignite APIs – FHIR Event Notification endpoint.
3.10. Gmail
• Feature/Setting: Automate email via Gmail API; use /users/messages/send endpoint, customized for perinatal events.
3.11. FAX.PLUS
• Feature/Setting: Automate digital faxing of medical documents; FAX.PLUS REST API: /send with document mapping.
3.12. DocuSign
• Feature/Setting: Automate envelope creation for signature-required updates; eSignature API: POST /envelopes.
3.13. Google Calendar
• Feature/Setting: Automate adding event-driven appointments for case conferences; use Calendar API to insert/update events.
3.14. Zoho CRM
• Feature/Setting: Automate leads/tasks for referral updates via Zoho CRM API – /Leads/upsert based on event triggers.
3.15. HubSpot
• Feature/Setting: Automate contact property updates/notifications; configure with HubSpot Workflows and API events.
3.16. Outlook Email
• Feature/Setting: Automate transactional outreach with Outlook REST API; use /sendMail endpoint.
3.17. Mailgun
• Feature/Setting: Automate medical event notifications; Mailgun API: /messages with dynamic templates.
3.18. Medisolv
• Feature/Setting: Automate quality reporting event notifications via Medisolv API integration.
3.19. RingCentral
• Feature/Setting: Automate voice, SMS, or fax outreach using RingCentral API: /message-store, /faxes endpoints.
3.20. Webex
• Feature/Setting: Automate event-driven alerts to clinical workspaces via Webex Teams API: /messages endpoint.
Benefits
4.2. Automating status updates enhances accuracy by reducing manual data entry and reporting errors.
4.3. Multi-channel automation accommodates partner communication preferences improving satisfaction and compliance.
4.4. Automating perinatal notifications supports continuity of care by keeping all partners informed in real time.
4.5. Automation ensures auditability of all outreach events, supporting hospital accreditation and regulatory requirements.