Post-visit follow-up messages

Purpose

 1.1. Automate sending post-visit follow-up messages to clients at permanent make-up clinics for feedback, review solicitation, care reminders, and upselling services.
 1.2. Strengthen client retention and improve customer satisfaction through timely, automated personalized communications.
 1.3. Enable automated review acquisition, proactive complication monitoring, and automatable marketing offers post-appointment.

Trigger Conditions

 2.1. Appointment status changes to "Completed" in the clinic’s calendar or CRM.
 2.2. Elapsed time (e.g., 24 or 48 hours) after service date triggers automatedly.
 2.3. Client feedback or lack of survey response auto-triggers reminder flows.
 2.4. Manual or automator-initiated batch campaigns after specific treatments.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Use Twilio Programmable SMS API, automate outgoing message on appointment complete — sample: POST /Messages with To, Body, From parameters.
 3.2. SendGrid
  • Feature/Setting: Automate personalized emails via SendGrid Mail Send API — sample: POST /mail/send with dynamic_template_data and recipient addressing.
 3.3. Slack
  • Feature/Setting: Incoming Webhooks to automate internal team alerts post-visit for follow-up status.
 3.4. Mailchimp
  • Feature/Setting: Automated email journeys utilizing Customer Journey Builder for post-appointment touchpoints.
 3.5. WhatsApp Business API
  • Feature/Setting: Automate WhatsApp follow-ups via /messages POST endpoint, set template for aftercare instructions.
 3.6. ActiveCampaign
  • Feature/Setting: Deals automation triggers follow-up email or SMS series automatically on stage change.
 3.7. HubSpot
  • Feature/Setting: Workflow Automation for post-visit follow-up emails/SMS when deal closed-won.
 3.8. Salesforce
  • Feature/Setting: Process Builder automates tasks and notifications after service marked complete.
 3.9. Brevo (formerly Sendinblue)
  • Feature/Setting: Automation workflows trigger sequenced emails/SMS on booking completion.
 3.10. Zapier
  • Feature/Setting: Automates linking scheduling software with email/SMS follow-ups (e.g., Calendly → Gmail/MessageBird).
 3.11. Gmail API
  • Feature/Setting: Automate draft/send messages on trigger event via /users.messages/send endpoint.
 3.12. MessageBird
  • Feature/Setting: Automates multi-channel (SMS, WhatsApp, Voice) outbound messages after appointments.
 3.13. Calendly
  • Feature/Setting: Event Type triggers automated email/follow-up via Webhooks.
 3.14. Google Calendar API
  • Feature/Setting: Automates detection of past events and schedules message sends.
 3.15. Klaviyo
  • Feature/Setting: Automated post-purchase flows triggered via List or Segment Entry.
 3.16. Intercom
  • Feature/Setting: Automated Messages targeting segments who completed booking.
 3.17. Pipedrive
  • Feature/Setting: Workflow automator triggers automated custom message when deal stage updated.
 3.18. Aircall
  • Feature/Setting: After-call workflows to automate message or email sending to customers post-visit.
 3.19. Freshdesk
  • Feature/Setting: Automates follow-up tickets or survey requests after ticket closed/completed.
 3.20. Constant Contact
  • Feature/Setting: Automated Email Trigger Series based on list or tag for appointment follow-ups.

Benefits

 4.1. Automates repetitive follow-up tasks, saves staff time, and reduces manual errors.
 4.2. Ensures consistent, timely communication for better client retention and automated review capture.
 4.3. Enables rapid complication response, client loyalty, and automating marketing offer delivery.
 4.4. Boosts engagement and rebooking rates through automation of personalized client touchpoints.
 4.5. Delivers scalable, automatable, compliance-friendly outreach for regulated cosmetic services.