Automated multi-channel communication (SMS, email, WhatsApp)

Purpose

1.1. Automate and orchestrate multi-channel communication (SMS, email, WhatsApp) to coordinate pet moves, update customers, confirm bookings, and deliver time-sensitive transport updates.
1.2. Automated communication ensures customers receive real-time notifications regarding pet pickup/dropoff, status changes, and document requests.
1.3. Automatedly manages communication load, reduces manual effort for staff, and automates follow-ups, confirmations, reminders, and compliance instructions.

Trigger Conditions

2.1. Automated booking confirmation upon submission of pet transport request.
2.2. Scheduled reminders and instructions triggered by upcoming pickup or delivery events.
2.3. Status change triggers automated updates via SMS, email, WhatsApp.
2.4. Document upload or verification requests automatedly sent when compliance is pending.
2.5. Automated delivery of receipts or feedback forms post-service completion.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automates outbound/inbound messaging via API — configure programmable SMS [API endpoint: /2010-04-01/Accounts/{AccountSid}/Messages.json].
3.2. SendGrid
• Feature/Setting: Automates transactional and campaign email sends via Mail Send API — configure dynamic templates for booking confirmations [API endpoint: /v3/mail/send].
3.3. WhatsApp Business API
• Feature/Setting: Automates template-based messaging and alerts for WhatsApp users [API endpoint: /v1/messages].
3.4. MessageBird
• Feature/Setting: Automates SMS, WhatsApp, and voice notifications; configure programmable flow for multi-channel campaigns [API endpoint: /v1/messages].
3.5. Plivo
• Feature/Setting: Automates SMS dispatches with scheduling, delivery receipts, and notifications [API endpoint: /v1/Account/{auth_id}/Message/].
3.6. Mailgun
• Feature/Setting: Automates bulk email distribution for reminders and status changes [API endpoint: /v3/{domain}/messages].
3.7. Nexmo (Vonage)
• Feature/Setting: Automates SMS and WhatsApp communication using programmable messaging API [API endpoint: /v1/messages].
3.8. Pusher Beams
• Feature/Setting: Automates push notification streams for real-time customer updates [API endpoint: /publish_api/v1/instances/{instance_id}/publishes].
3.9. Slack
• Feature/Setting: Automates internal staff notifications of booking or escalation events [API endpoint: /chat.postMessage].
3.10. ZoomInfo Engage
• Feature/Setting: Automates email and multi-channel outreach sequences [Function: Sequence automation via dashboard].
3.11. MoEngage
• Feature/Setting: Automates behavior-based messaging across SMS, email, and WhatsApp [API endpoint: /v1/communication].
3.12. Intercom
• Feature/Setting: Automates transactional and event-driven notifications [API endpoint: /messages].
3.13. Facebook Messenger Platform
• Feature/Setting: Automates Messenger notifications, confirmations, and updates [API endpoint: /me/messages].
3.14. Mailjet
• Feature/Setting: Automates email delivery automation for customer journey communications [API endpoint: /v3.1/send].
3.15. ActiveCampaign
• Feature/Setting: Automates email and SMS through automated workflows for customer lifecycle [API: /api/3/contactAutomations].
3.16. Zoho CRM
• Feature/Setting: Automates workflow-triggered notifications via SMS/email connectors [API endpoint: /crm/v2/functions].
3.17. Amazon SES
• Feature/Setting: Automates high-volume transactional email for booking and compliance [API endpoint: /v2/email/outbound-emails].
3.18. HubSpot
• Feature/Setting: Automates email/SMS via workflow triggers for entire pet move process [API: /contacts/v1/contact/notify].
3.19. ClickSend
• Feature/Setting: Automates SMS, email, and WhatsApp using unified sending API [API endpoint: /v3/sms/send, /v3/email/send].
3.20. Gupshup
• Feature/Setting: Automates WhatsApp templates and SMS flows for transport updates [API endpoint: /sm/api/v1/msg].

Benefits

4.1. Automates real-time status updates, enhancing customer trust and satisfaction.
4.2. Automated workflows reduce workload for staff and prevent missed communications.
4.3. Automates compliance with industry timelines and legal requirements.
4.4. Automated follow-ups and reminders optimize client engagement and completion rates.
4.5. Multi-channel automation ensures message delivery on customer-preferred platforms.