Auto-responder for common inquiries

Purpose

1.1. Automate the process of responding to common customer inquiries for pet sitting services, ensuring timely, consistent, and professional communication with potential and existing clients.
1.2. Reduce manual workload for staff by automating routine responses regarding availability, pricing, services offered, booking procedures, and post-service feedback.
1.3. Enhance customer experience by providing instant answers and maintain high responsiveness, automating follow-ups and engagement opportunities.

Trigger Conditions

2.1. Automated trigger upon receipt of customer inquiries via email, SMS, chat, or web form.
2.2. Keyword or intent detection, e.g., “availability,” “pricing,” “booking,” “hours,” “pet requirements,” automates response selection.
2.3. Time-based automation triggers for follow-up or satisfaction checks (e.g., after a sitting session).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS auto-reply using Twilio Messaging API with pre-set keyword-based triggers and templates.
• Sample: Configure autopilot for SMS flows using Twilio Studio.
3.2. SendGrid
• Feature/Setting: Automate email auto-responses via SendGrid Inbound Parse and Transactional Templates API.
• Sample: Redirect inbound emails, trigger Transactional Template.
3.3. Outlook/Office 365
• Feature/Setting: Automate with Rules/Power Automate to send canned responses based on detected keywords.
• Sample: If subject contains “booking”, auto-send reply template.
3.4. Gmail
• Feature/Setting: Automation with Gmail Filters and Google Apps Script to handle templated responses.
• Sample: Auto-reply if email contains “available dates”.
3.5. Facebook Messenger
• Feature/Setting: Automate Messenger auto-replies with Facebook Page Inbox/Meta API.
• Sample: Set FAQ bot for pet sitting questions.
3.6. Intercom
• Feature/Setting: Automated chatbots and rules using Intercom’s Workflow automator.
• Sample: Respond instantly to “What services do you offer?”
3.7. WhatsApp Business API
• Feature/Setting: Pre-approved message templates for automated replies triggered by customer messages.
• Sample: “Thank you for contacting our pet sitting service...” auto-trigger.
3.8. Zendesk
• Feature/Setting: Automate ticket creation with triggers to send macro responses for FAQ keywords.
• Sample: Macro for standard pet sitting prices.
3.9. Freshdesk
• Feature/Setting: Canned responses and workflow automator for recognizing and answering common questions.
• Sample: “How do I book?” keyword sends instant reply.
3.10. Slack
• Feature/Setting: Slackbots and keyword triggers for automating replies in pet care channels.
• Sample: Auto-DM info when “pet sitter info” is typed.
3.11. Telegram Bot
• Feature/Setting: Telegram Bot API for automated message replies to pet-related queries.
• Sample: Auto-respond to “services list” request.
3.12. Microsoft Teams
• Feature/Setting: Power Automate integration for automating message triggers and sending standardized replies.
• Sample: Respond instantly to “How do I schedule?”
3.13. HubSpot
• Feature/Setting: Conversations inbox and automation workflows to handle inquiries, automate replies.
• Sample: Workflow sends available dates for pet sitters.
3.14. Salesforce Service Cloud
• Feature/Setting: Automated case response with Einstein Bot for initial inquiries and status updates.
• Sample: “How much does a visit cost?” automated answer.
3.15. Zoho Desk
• Feature/Setting: Automated reply rules via Zoho Desk Automation.
• Sample: Auto-response for sitter availability.
3.16. LiveChat
• Feature/Setting: Automate canned responses with triggers for chat keywords.
• Sample: Send pet intake form link automatablely.
3.17. Drift
• Feature/Setting: Automated workflows for qualifying and responding to leads in chat.
• Sample: When “overnight rates” is typed, instant automated reply.
3.18. Tidio
• Feature/Setting: Chatbot flow automator for predefined FAQ replies.
• Sample: Sample flow for “pet feeding routine.”
3.19. Front
• Feature/Setting: Automated messaging rules and canned responses based on inquiry content.
• Sample: Respond automatically on “vaccination questions.”
3.20. Help Scout
• Feature/Setting: Automated workflows to detect inquiry types, then auto-respond with stored message.
• Sample: “Do you sit cats?” triggers category-specific template.

Benefits

4.1. Save time by automating repetitive communication, allowing human effort to focus on complex tasks.
4.2. Improve customer satisfaction with faster, reliable, and consistent automated information delivery.
4.3. Reduce risk of missed opportunities by automating instant replies and follow-ups to all inquiries.
4.4. Ensure 24/7 coverage for inquiries, as automated systems never require breaks or downtime.
4.5. Gain detailed engagement analytics, as automated messages can be tracked for response quality and timing.