Review and testimonial collection post-delivery

Purpose

1.1. Automate post-purchase review and testimonial collection to increase verified feedback, strengthen social proof, and improve SEO for pet supply e-commerce.
1.2. Automates follow-up contact with buyers after delivery, prompting them to leave reviews or testimonials on chosen platforms, boosting trust and conversion rates.
1.3. Automates aggregation of feedback data for performance tracking and marketing repurposing.
1.4. Automates personalized outreach based on product type (e.g., dog, cat, aquarium supplies) for targeted testimonials.

Trigger Conditions

2.1. Automated trigger after order marked as "delivered" in the store system.
2.2. Optionally automate delay (e.g., 48 hours post-delivery) before sending request.
2.3. Trigger on order status update or shipment tracking completion.
2.4. Automates repeated requests if no response is detected within a set timeframe.

Platform Variants

3.1. Shopify
• Feature/Setting: Automate via Shopify Flow using “Order Delivered” trigger; configure message template with review link.
3.2. WooCommerce
• Feature/Setting: Automate post-delivery email using AutomateWoo “Order Status Changed” trigger.
3.3. Klaviyo
• Feature/Setting: Automate post-purchase flow; API endpoint: "Track" event for delivery, send SMS/email request.
3.4. Mailchimp
• Feature/Setting: Automate journey with "Order Fulfilled" trigger; review CTA in follow-up email.
3.5. Yotpo
• Feature/Setting: Automate review request using Yotpo API "Create Review Request" after delivery.
3.6. Judge.me
• Feature/Setting: Automate email review reminders via Judge.me webhook API post-delivery.
3.7. Trustpilot
• Feature/Setting: Automate via Trustpilot Invitations API; configure automation to invite customers post-fulfillment.
3.8. Google My Business
• Feature/Setting: Automate review link sharing using Google My Business API "Review Request" via custom webhook.
3.9. Facebook Messenger
• Feature/Setting: Automate via Messenger API “Send Message”; post-purchase personalized testimonial request.
3.10. SMS via Twilio
• Feature/Setting: Automate SMS review request using Twilio Messaging API, with dynamic review link insertion.
3.11. WhatsApp via Twilio or Meta
• Feature/Setting: Automate WhatsApp message blast using Twilio or Meta API post-delivery.
3.12. SendGrid
• Feature/Setting: Automate templated email with review CTA via SendGrid “Mail Send” API.
3.13. HubSpot
• Feature/Setting: Automate workflow post-fulfillment to send survey or review request; task assigned if no response.
3.14. Zoho CRM
• Feature/Setting: Automate via Zoho CRM workflow; trigger on “Sales Order Delivered.”
3.15. ActiveCampaign
• Feature/Setting: Automate email sequence triggered from e-commerce purchase with review block.
3.16. Freshdesk
• Feature/Setting: Automate responses to reviews or escalate negative feedback via Freshdesk API.
3.17. Slack
• Feature/Setting: Automate sending feedback summaries to team Slack channel via Slack API for rapid handling.
3.18. Zapier
• Feature/Setting: Automate cross-platform review requests; trigger from store, send to review platforms.
3.19. Airtable
• Feature/Setting: Automate feedback collection into Airtable base using API; sync for analytics.
3.20. Typeform
• Feature/Setting: Automate feedback survey invitation via Typeform “Create Form” and email integration.
3.21. Salesforce
• Feature/Setting: Automate post-order workflow to create review request task; log response in contact record.
3.22. Intercom
• Feature/Setting: Automate in-app or email review prompt post-purchase using Intercom messaging API.
3.23. Drip
• Feature/Setting: Automate post-purchase campaigns to request and aggregate reviews; Drip API endpoint: “Subscribe” & “Send Email.”
3.24. Gorgias
• Feature/Setting: Automate support follow-up for reviews after resolved ticket via Gorgias API webhook.

Benefits

4.1. Automatedly increases volume of authentic reviews, enhancing store credibility.
4.2. Automates feedback loop for ongoing customer engagement and brand loyalty.
4.3. Automates reduction in manual outreach workload, saving staff time.
4.4. Automates review data aggregation for actionable insights and marketing optimization.
4.5. Automates multi-channel review collection boosting omni-channel trust.
4.6. Automates personalized testimonial acquisition for each pet supply category.
4.7. Automates response and escalation to negative feedback for timely resolution.